Veterinary Receptionist

About the role

You’ll be the friendly, organized face of the Emma and Georgina Bloomberg Veterinary Center—greeting clients and pets in our sleek, modern space; guiding them through check-in and check-out, and helping them feel supported. You’ll bridge our clients with veterinarians, LVTs, and social workers – all while ensuring smooth flow, accurate records, and excellent service in our bright, purpose-built environment. At patient discharge, you’ll help set both the animal and their family up for lasting success by applying the One Health approach.

Responsibilities

• Optimize the client and patient experience.
• Triage calls, schedule appointments, and contribute to the efficient flow of patient care.
• Process invoices and reconciliation of end-of-day transactions.
• Greet and admit clients and pets warmly, guide them to rooms, and help them feel confident and cared for.
• Answer multi-line phones, triage inquiries (emergency vs. referral), and respond empathetically.
• Schedule and confirm appointments, manage calendars, and prepare exam and surgery paperwork.
• Create and update medical records and client profiles; transmit lab results or referrals when needed.
• Assist with patient intake, discharge, prescription refills, and basic client education on care products or assistance programs.
• Keep the lobby, workstations, and waiting areas clean, stocked, and inviting.
• Support team communication—ensuring follow-up messages, callbacks, and continuity from one department to the next.
• Triage incoming client requests to vet nurses or veterinarians as appropriate.
• Collect and process grant or personal payments when needed.
• Reconcile end-of-day reports and follow clinic protocols for financial accuracy.
• Provide emotional support, resource referrals, and coordinate with veterinary, nursing, and social work teams to address client and patient needs holistically.
• Handle emotionally charged or challenging interactions with empathy and professionalism.
• Complete Fear Free certification within 30 days of hire.
• Perform other duties as assigned by supervisor.

Requirements

• High school diploma or GED required.
• Minimum 6–12 months of customer service or veterinary-related experience required.
• Computer literacy a must.
• Ability to lift a minimum of 50 lbs.

Qualifications

• College degree preferred.
• Compassionate communicator and comfortable using basic veterinary terminology.
• Bilingual (Spanish/English or others) is a plus.
• Calm under pressure, organized, and eager to be part of a mission-driven healthcare team.
• Attention to detail and support for team success.
• Flexibility to jump into other roles when needed.

Benefits

• Generous paid-time-off (PTO) package that includes vacation time, birthdays off, personal days and sick pay.
• Open access Cigna medical, dental and vision insurance at a low premium.
• 401K and Pension.
• Life Insurance.
• On-the-job training for 2–4 weeks.
• Periodic all-staff trainings including safety, DEI, cross training, and other growth opportunities.
• Eligibility for Public Service Loan Forgiveness (PSLF) for employees with Federal Direct Loans.

Work Environment

The Emma and Georgina Bloomberg Veterinary Center operates in the same building as our animal shelters but in a dedicated wing. Employees should remain calm yet professional in stressful situations involving animals of various temperaments and/or clients. Working in an animal clinic will include exposure to fur, odors, potential zoonotic diseases and other airborne particles in abundance.