Veterinary Receptionist
Fox Creek Veterinary Hospital · Manchester, MO · 2 mo ago
On-siteHealthcare$18–$21/hrPart-time
What to Expect
- 401(k) plan
- Professional development opportunities
- Employee pet discount
Responsibilities
- Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
- Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
- Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
- Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
- Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
- Cookordination with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
- Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience
Qualifications
- Minimum 2 years of experience as a veterinary receptionist is required
- Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
- Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
- Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
- Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
- Strong verbal and written communication skills, including active listening and conflict resolution
- Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients
Pay
- $18 - $21 per hour, determined by the candidate's skills, experience, and qualifications
Schedule
- This is a part-time position
- Our hospital operates 7 days a week, 8:00 AM – 8:00 PM
- Candidates must have open availability, including evenings, weekends, and holidays
- Reliability and a team-oriented attitude are a must