Veterinary Receptionist
Compensation
$22.00–$28.00 per hour, based on experience, knowledge, and skills
Overnight differential: Base pay + $3.50/hour for hours worked between 11:00 PM and 7:00 AM
CSR Certificate Program!
Continuing Education & Uniform Allowance + Free VetBloom access (RACE-approved CE)
CVT/LVT/RVT license reimbursement
RECOVER Training for advanced CPR skills
Veterinary Technician Education Sponsorships + VTNE reimbursement + VTS Support
16-Week VTNE Study Group
Professional Development Assistance
PTO
Working a holiday = DOUBLE Pay!
Benefits
NVA Pet Resort Discount + Pet Insurance Discount
Medical, Dental, Vision + HSA/FSA Options
Insurance Options: Life and AD&D + Short & Long-Term Disability + Critical Illness + Accident + Hospital Indemnity
401(k) with employer match
Employee Assistance Program
Qualifications
- Previous customer service, client care, reception, or administrative experience required
- Veterinary, medical, emergency, or specialty hospital experience preferred
- Outstanding verbal and written communication skills
- Strong organizational and multitasking abilities
- Ability to remain calm, professional, and compassionate in a fast-paced environment
- Strong attention to detail and accuracy when managing records and communications
- Comfortable working collaboratively with clients, veterinarians, technicians, and support staff
- Positive attitude and commitment to delivering exceptional client service
Skills
- Excellent communication skills
- Organizational and multitasking abilities
- Calm and professional demeanor
- Attention to detail
- Collaborative teamwork
- Exceptional client service
About the Role
Join Capital District Veterinary Referral Hospital as a full-time Veterinary Receptionist in Latham, NY. Our Client Care Specialists are an essential part of our emergency and specialty veterinary hospital, providing exceptional service and support for clients, pets, and our veterinary team.
Responsibilities
- Join Capital District Veterinary Referral Hospital as a full-time Veterinary Receptionist in Latham, NY
- Provide support and guidance to clients both in person and over the phone
- Schedule appointments efficiently within our multi-specialty referral and emergency hospital
- Manage incoming calls, emails, reminders, and follow-up communications
- Maintain accurate client and patient records within the hospital information system
- Collaborate with clinical teams to ensure a seamless client experience
- Aid in administrative and front desk operations in a fast-paced environment
- Handle sensitive situations with empathy, professionalism, and discretion
Requirements
- Previous customer service, client care, reception, or administrative experience required
- Veterinary, medical, emergency, or specialty hospital experience preferred
- Outstanding verbal and written communication skills
- Strong organizational and multitasking abilities
- Ability to remain calm, professional, and compassionate in a fast-paced environment
- Strong attention to detail and accuracy when managing records and communications
- Comfortable working collaboratively with clients, veterinarians, technicians, and support staff
- Positive attitude and commitment to delivering exceptional client service