Veterinary Receptionist

About the role

As a Veterinary Receptionist, you’ll be the first point of contact for clients, patients, and referring veterinarians while supporting our specialty and urgent care teams.

Responsibilities

- Welcome clients and patients while creating a positive and compassionate first impression - Educate clients and referring veterinarians about hospital services and specialty care offerings - Schedule appointments across multiple specialty departments and urgent care services - Answer incoming phone calls and emails with professionalism and empathy - Coordinate appointment reminders, follow-up communications, and client outreach - Accurately maintain patient records, client information, and medical documentation - Collaborate with veterinarians, technicians, and support staff to ensure a seamless client experience - Support daily front desk operations while managing multiple priorities efficiently

Requirements

- Previous customer service, reception, or client-facing experience required - Veterinary reception or animal hospital experience preferred - Exceptional communication and interpersonal skills - Ability to multitask and remain organized in a fast-paced environment - Strong attention to detail and accuracy with records and scheduling - Professional, compassionate, and client-focused approach - Ability to adapt to changing priorities and unexpected situations - Comfortable working collaboratively within a team-oriented environment

Qualifications

- Fluent English speaking and reading skills required

Skills

- Knowledge of veterinary practices and procedures - Proficiency in Microsoft Office applications - Ability to manage multiple tasks simultaneously - Excellent verbal and written communication skills

Benefits

- Compensation range: $20-$22/hour - Continuing Education & Uniform Allowance + Free VetBloom access (RACE-approved CE) - CVT/LVT/RVT license reimbursement - RECOVER Training for advanced CPR skills - Veterinary Technician Education Sponsorships + VTNE reimbursement + VTS Support - 16-Week VTNE Study Group - Professional Development Assistance - Paid Time Off (PTO) - Double pay for working holidays - Employee Referral Bonuses + Employee Pet Discount - Access exclusive financial benefits to help you save on student loans, mortgages, and personal loans - NVA Pet Resort Discount + Pet Insurance Discount - Medical, Dental, Vision + HSA/FSA Options - Insurance Options: Life and AD&D + Short & Long-Term Disability + Critical Illness + Accident + Hospital Indemnity - 401(k) with employer match - Employee Assistance Program

Pay

- Hourly rate: $20-$22

Schedule

- Full-Time: Five 8-hour shifts or Four 10-hour shifts - Hours scheduled between 7:30 AM – 7:00 PM - Rotating weekends required