Veterinary Receptionist

About the role

In this role, you’ll support our emergency and specialty teams while helping clients and referring veterinarians navigate their experience with compassion, clear communication, and exceptional customer service.

Compensation

• $20–$24/hour based on experience and skillset
• $3/hour overnight shift differential from 11:00 PM–7:00 AM

Benefits

• CSR Certificate Program
• Continuing Education & Uniform Allowance
• Free VetBloom access (RACE-approved CE) and access to VetGirl Subscription
• RECOVER Training for advanced CPR skills
• Veterinary Technician Education Sponsorships, VTNE reimbursement, and VTS Support
• 16-Week VTNE Study Group
• Professional Development Assistance
• Generous PTO and Paid Holidays
• Employee Referral Bonuses and Employee Pet Discount
• Access to exclusive financial benefits for student loans, mortgages, and personal loans
• NVA Pet Resort Discount and Pet Insurance Discount
• Medical, Dental, Vision, and HSA/FSA Options
• Life and AD&D Insurance, Short & Long-Term Disability, Critical Illness, Accident, and Hospital Indemnity
• 401(k) with employer match
• Employee Assistance Program
• Employee Pet Area – space for you to bring your own pets to work

Responsibilities

• Welcome clients and provide compassionate, professional support in person and over the phone
• Educate clients and referring veterinarians about available emergency and specialty services
• Coordinate and schedule appointments within our multi-specialty animal hospital
• Handle reminder and follow-up communications by phone and email
• Accurately update and maintain client and patient records and files
• Communicate effectively with clients, referring veterinarians, and hospital team members
• Support the needs of our emergency and specialty departments in a fast-paced environment
• Help create a positive client experience during both routine and emotionally challenging situations

Qualifications

• Strong customer service and communication skills
• Ability to create a welcoming, professional first impression for clients and referring veterinary partners
• Comfortable working in a fast-paced emergency and specialty veterinary hospital environment
• Strong multitasking, organization, and attention-to-detail skills
• Ability to adapt when priorities change or unexpected situations arise
• Collaborative, team-oriented approach with a commitment to respectful communication
• Previous customer service experience preferred
• Ability to communicate compassionately with pet owners, including during stressful or emotional situations
• Fluent English speaking and reading skills required

About East End Veterinary Center

East End Veterinary Center is Suffolk County's only VECCS Level II Certified Facility, providing 24/7 emergency and critical care alongside specialty veterinary services. At EEVC, we believe in empowering our team members to take ownership of their work and make meaningful contributions. From day one, our onboarding process is designed to set you up for success, with continued support and mentorship throughout your training. We encourage initiative and actively support professional growth through structured career development opportunities. Whether you're interested in expanding your skills or exploring future opportunities throughout the hospital, we're committed to helping you achieve your goals. Our team is built on respect, collaboration, and a shared passion for providing exceptional care to patients and their families.