Veterinary Receptionist

About the role

Brookhaven Animal Hospital is looking for an experienced Veterinary Receptionist / Veterinary Client Service Representative (CSR) to join our front desk team in Atlanta. This is a full-time opportunity for someone who enjoys working with people and pets and can thrive in a busy veterinary hospital environment. Located at 205 Town Blvd., Suite 210A, Atlanta, GA 30319, serving pets and families in Brookhaven and the surrounding Atlanta community. Join a supportive veterinary team where your experience and contributions matter.

Responsibilities

• Welcome clients and pets with a friendly, professional approach
• Answer multi-line phones, schedule appointments, and manage client communications
• Handle patient check-in and check-out, invoices, and payments
• Maintain accurate client and patient information and veterinary medical records
• Coordinate patient flow with veterinarians, Veterinary Technicians, and the medical team
• Answer questions and provide information about veterinary services, wellness, and preventative care
• Address client questions and concerns with empathy and professionalism
• Maintain an organized, clean, and welcoming reception area
• Support daily veterinary hospital operations and front desk needs
• Participate in rotating weekend shifts

Requirements

• 1+ year of veterinary receptionist, veterinary CSR, veterinary client service, or veterinary front desk experience
• Experience in a veterinary hospital, animal hospital, veterinary clinic, or similar medical setting
• Strong customer service, communication, and organizational skills
• Ability to multitask and prioritize in a fast-paced environment
• Comfortable working with both people and animals
• Professional, dependable, and team-oriented
• High school diploma or equivalent
• Schedule flexibility, including rotating weekends
• Preferred: Experience with veterinary practice management software such as Cornerstone, AVImark, or similar systems, along with experience in appointment scheduling, medical records, payments, and client education.

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO)
• Holiday pay
• Employee discounts
• Mental health and wellness resources
• Career development and continuing education opportunities
• Professional growth and advancement opportunities

Pay

$15–$17/hour, based on experience

Schedule

Full-time | 70–80 hours per pay period. Rotating weekend shifts required. Brookhaven Animal Hospital is closed on major federal holidays.