Veterinary Receptionist

About the role

As a Veterinary Receptionist at BluePearl Pet Hospital, you are the first associate that clients see. You will ensure that each client receives the care and attention that they need. You will need to function calmly and compassionately in situations that can be very emotional and difficult for our clients.

Responsibilities

• Greet and make friendly eye contact every time our hospital entry door opens to offer the individual warm and professional acknowledgement.
• Offer a friendly smile, strong eye contact, and an approachable demeanor at all times.
• Serve as a compassionate listener.
• Speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
• Assess immediately upon arrival each client's rare need, as well as the pet's general condition.
• Determine whether an emergency arrival is a "stat" versus "standard" emergency.
• Respond to non-patient calls or visitors and connect them to the appropriate team member.
• Confirm all appointments in advance, ensuring clients receive accurate information about preparing their pet for the appointment.
• Offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
• Serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.

Pay

$17 - $22 / hour. This pay band is a starting point and is dependent on experience and advancement through our competency leveling system.

Benefits

• Trupanion pet insurance and discounts for pet treatments, procedures, and food.
• Opportunities to grow through skills-based leveling and advancement.
• Talent development programs and leadership workshops.
• Annual continuing education allowance and free continuing education sessions.
• Access to BluePearl University for training.
• Clinicians have access to over 2,000 medical journals.
• Family-like culture and collaborative work environment.