Veterinary Receptionist

About the role

At BluePearl Pet Hospital, our Veterinary Receptionists are imperative to the success of our hospital. In this position, you are the first BluePearl Associate that the client sees. You will ensure that each client receives the care and attention that they need. You will need to be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients.

Responsibilities

• Greet and make friendly eye contact every time our hospital entry door opens to offer the individual warm and professional acknowledgement.
• Offer a friendly smile, strong eye contact and an approachable demeanor.
• Speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
• Assess immediately upon arrival each client’s rare need, as well as the pet’s general condition.
• Determine whether an emergency arrival is a “stat” versus “standard” emergency.
• Respond to non-patient calls or visitors and connect them to the appropriate team member.
• Confirm all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
• Offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
• Serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.

Requirements

Excellent customer service professional. Offer guidance, comfort, and support. Looking for an opportunity to work with some of the greatest veterinary medicine professionals. Seeking an opportunity with a team that inspires growth working in a collaborative environment.

Qualifications

• Ability to function calmly and compassionately in emotionally challenging situations.
• Strong interpersonal and communication skills.
• Ability to multitask and prioritize tasks effectively.
• Basic computer skills including Microsoft Office.
• High school diploma or equivalent.

Skills

• Customer service skills
• Communication skills
• Emotional intelligence
• Computer proficiency

Benefits

Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food. Opportunities for growth through talent development programs and leadership workshops. Annual continuing education allowance, free continuing education sessions, and access to over 2,000 medical journals.

Pay

$18.21 - $25.90 per hour. Pay band is a starting point and is dependent on experience and advancement through CareerTrax leveling system.

Schedule

Weekends and Evenings. Position requires weekend and evening availability.