Veterinary Receptionist

About the role

Pinecrest Animal Hospital is a progressive, innovative 4-doctor small animal practice in Owosso, Michigan. Our team delivers high-quality care using advanced diagnostics and treatments, including ultrasound, echocardiography, full in-house lab work, laser therapy, and a wide range of surgical procedures.

Responsibilities

• Providing top-notch customer service
• Being attentive to client and pet needs
• Identifying and working compassionately with clients in various emotional states
• Working patiently with distressed, frustrated, or disgruntled clients
• Answering and triaging high-volume phone calls
• Scheduling appointments and procedures
• Checking in clients and monitoring flow from check-in to discharge
• Confirming appointments and handling client callbacks
• Managing medical record requests between hospitals and specialty practices
• Processing payment transactions
• Maintaining accurate documentation in the electronic medical record
• Relaying information between clients and doctors, technicians, or management
• Keeping reception and common areas clean and sanitary, including taking out trash, doing laundry, and cleaning floors, bathrooms, exam rooms, kitchen, and kennels (as needed)
• Using Windows-based computer systems and practice management software
• Performing other tasks as assigned by the doctors or Practice Manager to help facilitate clinic flow and patient care

Requirements

High School Diploma or GED (college preferred), Veterinary clinic experience is a plus, Must be able to safely lift 30 pounds, Basic math and writing skills, Skilled at multitasking in a fast-paced environment, Positive, team-oriented attitude and excellent communication skills, Eagerness to learn and grow within the field

Compensation & Benefits

• Hourly pay: $14.00 – $16.00 (based on experience)
• 401(k) with match
• Health insurance
• Paid time off
• Employee pet care discount
• Flexible scheduling
• Hospital Schedule: Monday to Saturday, No Sunday hours