Veterinary Receptionist

AESC Knoxville is a 24/7 Emergency & Specialty Veterinary Hospital providing advanced medical, surgical, and critical care services. Our reception team plays a crucial role in supporting clients during high-stress and emotional situations. This is not a typical general practice front desk role — we are looking for professionals with prior healthcare, emergency, or high-volume medical reception experience who can remain calm, organized, and compassionate in a fast-paced environment.

About the role

As a Veterinary Receptionist in an emergency hospital, you are the first point of contact for pet owners experiencing urgent and often emotional situations. Your ability to communicate clearly, multitask efficiently, and provide steady support directly impacts patient care and client trust.

Responsibilities

• Client Service & Front Desk Operations
  • Greet clients professionally and compassionately during emergency and specialty visits
  • Manage high call volume and multi-line phone systems
  • Accurately check patients in and out
  • Maintain efficient patient flow between reception and medical teams
• Emergency Communication
  • Communicate clearly with clients regarding wait times, triage processes, and updates
  • Support clients through stressful and time-sensitive situations
  • Relay accurate information between doctors, technicians, and pet owners
• Administrative & Financial Duties
  • Process payments and manage point-of-sale transactions accurately
  • Maintain detailed and confidential medical records
  • Assist with scheduling specialty rechecks and follow-up appointments
• Team Collaboration
  • Work closely with ER doctors, specialty teams, and technicians
  • Maintain a clean, organized, and professional reception area
  • Support overall hospital efficiency during peak caseload times

Requirements

• Minimum 1 year of experience in a healthcare, veterinary, emergency, dental, or medical reception setting
• Ability to thrive in a fast-paced, high-volume environment
• Strong multitasking and organizational skills
• Excellent written and verbal communication skills
• Comfortable working evenings, rotating weekends, and holidays
• Dependable and adaptable with strong attention to detail

Preferred Qualifications

• Veterinary emergency or specialty hospital experience
• Familiarity with veterinary practice management software
• Experience handling difficult or emotional client interactions

Schedule

• Full-Time position
• Rotating weekends and holidays required
• Day Shift and Evening/Swing Shift openings available
  • Day Shift: 6:00am–4:00pm or 7:00am–5:00pm
  • Evening/Swing Shift: 4:00pm–2:00am or 5:00pm–3:00am
• Option for three 12-hour shifts per week for candidates who prefer a condensed schedule
• Final scheduling will rotate and includes weekend and holiday requirements

Pay

• $17.00 - $19.00 per hour based on experience and skillset
• Overtime pay in accordance with state and federal guidelines

Benefits

• Comprehensive Health & Wellness Coverage
  • Medical insurance plans with multiple coverage options
  • Dental and vision insurance
  • Company-paid life insurance
  • Voluntary life and supplemental insurance options
  • Short-term and long-term disability coverage
  • Employee Assistance Program (EAP) for confidential mental health and life support resources
• Retirement & Financial Planning
  • 401(k) retirement plan
  • Employer match to help you plan for long-term financial stability
• Paid Time Off & Work-Life Balance
  • Paid Time Off (PTO)
  • Paid holidays
  • Structured scheduling options, including 3x12 hour shift rotations
  • Predictable shift patterns within a 24/7 hospital model
• Professional Development & Career Growth
  • Continuing education opportunities
  • Access to training and development resources through Innovetive Petcare
  • Opportunities for advancement within AESC Knoxville and across the broader Innovetive Petcare network
  • Exposure to emergency and specialty medicine for expanded professional experience
• Veterinary Professional Perks
  • Generous employee discounts on veterinary services and products
  • Access to advanced specialty and emergency care for your own pets
  • Work in a state-of-the-art emergency and specialty hospital environment
• A Culture That Supports You
  • Collaborative, team-oriented hospital culture
  • Leadership that values communication and professional growth
  • A mission-driven environment focused on delivering exceptional emergency and specialty veterinary care