Veterinary Receptionist

About the role

Our Veterinary Receptionists play a vital role in the client experience and may support multiple areas of the department, including patient flow, client greeter/front desk duties, and billing functions. Team members are cross-trained to provide flexible support throughout the hospital based on business needs and individual strengths.

Responsibilities

• Deliver an exceptional client and patient experience through a variety of front-of-house and reception support functions
• Welcome clients and patients, provide outstanding customer service, and help create a positive first impression of the hospital
• Support patient flow by preparing exam rooms, obtaining patient weights, collecting appointment information, and assisting with admissions and discharges
• Perform reception and administrative duties, including scheduling support, document processing, medical record maintenance, and communication with clients and team members
• Assist with billing and payment-related activities, ensuring accuracy and efficiency in financial transactions
• Coordinate medication pickups, surgery admissions, and other client service needs
• Maintain clean, organized, and professional lobby, exam room, and reception areas
• Respond calmly and efficiently in fast-paced, urgent, or emergency situations
• Cross-train across multiple reception functions, including client greeter, billing, and patient flow responsibilities, to support hospital operations and team success
• Collaborate with doctors, technicians, and fellow team members to provide seamless care and service

Qualifications

• Strong customer service skills and a friendly, professional, and welcoming demeanor
• Excellent communication, organization, and attention-to-detail skills
• Ability to multitask and prioritize effectively in a fast-paced veterinary environment
• Comfort working with clients, handling administrative tasks, and learning multiple reception functions
• Aptitude for accurate recordkeeping, data entry, and financial transactions
• Compassion for patients and clients, with a commitment to delivering exceptional service
• Ability to safely handle and restrain pets with appropriate assistance when needed
• Reliable attendance and flexibility to work evenings, weekends, and holidays as required
• A positive attitude and commitment to teamwork, collaboration, and continuous learning

Benefits

• Medical/Dental/Vision
• 401k with match
• PTO
• CE allowance
• License renewal reimbursement
• Pet care discounts
• Pet food discounts
• Uniform allowance
• 90-day review & annual performance reviews

Pay

Starting at $15.00/hour with shift differential pay starting at $22.95/hour

Schedule

Monday‑Friday, 1:00 PM‑9:30 PM with rotating Saturdays (7:30 AM‑4:00 PM). Shift differential during specified scheduled ER times (Saturdays, Sundays and anytime after 9:30 pm Monday through Friday til 7:30 am the next day).