Veterinary Receptionist

About the role

We are seeking an experienced, compassionate, and highly organized Lead Customer Service Representative to join our fast-paced veterinary hospital.

Responsibilities

• Provide exceptional client service through in-person interactions, phone calls, emails, and online communication.
• Manage appointment scheduling, check-ins, and check-outs efficiently.
• Oversee client billing, payment processing, estimates, and invoice accuracy.
• Cookordinate communication between clients, technicians, and doctors.
• Maintain reception area cleanliness, organization, and professional appearance.
• Assist with hospital communications, inventory coordination, and administrative tasks as needed.
• Handle escalated client concerns with professionalism and empathy.

Qualifications

• Knowledge of veterinary terminology, services, and appointment types.
• Strong multitasking abilities in a high-volume environment.
• Excellent verbal and written communication skills.
• Competency with veterinary software systems (e.g., Cornerstone, ezyVet, Avimark, etc.).
• Compassionate, patient, and comfortable working in an environment that includes pets, emergencies, and emotional situations.

What We Offer

• Competitive pay based on experience
• Health, dental, and vision benefits
• Paid time off and holiday pay
• Opportunities for professional growth and continuing education
• Supportive team culture focused on collaboration and high-quality care

Benefits

• Health, dental, and vision benefits
• Paid time off and holiday pay
• Opportunities for professional growth and continuing education
• Supportive team culture focused on collaboration and high-quality care

Pay

$18-$22/hr based on experience

Schedule

Full-time position