Veterinary Receptionist (Administrative Care Coordinator) - Island Pet Hospital

About the role

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist. Island Pet Hospital in Las Vegas, Nevada is a community-centered practice known for delivering personalized, compassionate care. Our collaborative team environment encourages learning, growth, and a shared passion for veterinary medicine.

At Island Pet Hospital, we have a wonderful team and an amazing culture where everyone enjoys working. We also keep the hospital clean and smelling good, which clients often comment on. Although we are a small team, we get the job done, and everyone is happy.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications

• Applicants must be 18 years of age or older to be considered for this position
• Must have previous experience in the veterinary field

Schedule

Full-Time, Day shift

• Monday–Tuesday from 7:30am–6:00pm
• Friday from 7:30am–6:00pm
• Saturday from 7:30am–4:00pm
• Off Wednesday, Thursday, Sunday

Benefits

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay

$16—$16 USD