Veterinary Practice Supervisor

Practice Supervisor

Staff Management

• Supervise the technician and front desk staff.
• Provide technician and receptionist scheduling, training, and development.
• Conduct all aspects of staff management, including hiring, performance evaluations, salary reviews, and disciplinary actions.
• Ensure accurate and timely payroll processing.

Patient Management

• Collaborate with all stakeholders to streamline the patient admitting, clinical workflow and discharging processes.
• Aid technical staff in various aspects of patient care, including nursing care, anesthesia, skin tests, surgery, laboratory work, and pharmacy procedures.
• Work closely with the stakeholders to maintain complete and accurate patient medical and surgical records.
• Support the clinic by filling in as needed (up to 60% of the time).

Front Office Management

• Uphold excellent customer service and client relations within the practice.
• Ensure prompt processing of referral letters and other clinic communications.
• Oversee appointment scheduling, ensuring accurate service type bookings and inclusion of all necessary information.
• Collaborate with Doctors and Regional Operations Managers to resolve client complaints.

Records Management

• Ensure all records are up to date, including client records, anesthesia, and controlled substance logs, laboratory reports, and more.
• Establish and enforce a system for chart retrieval, skin test authorization forms, laboratory procedures, surgery records, euthanasia documentation, callbacks, client cards, and filing, ensuring staff compliance.

Financial Management

• Maintain key costs, including Cost of Goods, labor, and expenses, as well as revenue opportunities to keep the practice within budget.
• Review daily charges to ensure accurate capture of all fees.
• Partner with Regional leadership to understand income statements and financial data and execute prescribed financial management initiatives.

Marketing Management

• Collaborate with Regional Leadership to develop and implement marketing strategies and opportunities within the RDVM community.
• Ensure that clinic staff effectively utilize marketing tools and materials and apply authorized discounts.

Facilities Management

• Maintain the cleanliness and upkeep of the clinic, coordinating cleaning schedules with the Technician Lead and front desk staff.
• Work with Operations to address any building or facility concerns promptly.
• Adhere to prescribed maintenance schedules for all machines and equipment within the hospital.

Benefits

• No weekends
• Paid vacation
• Paid holidays
• Competitive wages
• Monthly bonuses based on clinic dietary sales
• Medical, dental, vision, dependent care FSA, and short-term disability benefit options
• Variety of voluntary benefit offerings, including hospital indemnity, accident, critical illness, etc.
• 401K with employer match
• CE opportunities
• Uniforms
• Discounts on services and medications for employee pets

Qualifications

• Multi-specialty experience preferred

Pay

• Competitive wages

Schedule

• No weekends