Veterinary Practice Manager

Salary: $100,000 - $120,000 per year, based on skills, experience, and qualifications. Eligible for up to a 15% performance-based annual bonus.

Schedule

Full-time, salaried position (approximately 40 hours per week). Typical schedule Monday through Friday, with occasional after-hours meetings and Saturdays. Flexible scheduling with discretion.

$5,000 retention bonus awarded upon completion of two years of service.

Benefits

• Comprehensive medical, dental, and vision coverage
• Paid time off
• Employee pet discount
• 401(k) with a generous company match
• Professional development opportunities

About the Role

As you join our mission of "Healing Those That Heal Us," you will provide leadership and structure to our team of veterinarians, technicians, and support staff. With a firm understanding of the veterinary industry and prior experience overseeing hospital operations, you will lead with clarity, manage multiple priorities, and contribute directly to the ongoing excellence and improvement of the hospital and the patients we care for.

Core Qualities

• Growth mindset – takes initiative, welcomes feedback, and seeks continuous improvement
• Independent leader who takes ownership and leads by example
• Team-oriented – puts the team and community first, thrives in collaboration
• Drives results – identifies opportunities, develops action plans, and executes
• Strong time management, organization, multitasking, and attention to detail
• Excellent communication and conflict resolution skills with staff and clients
• Passionate about great customer service
• Comfortable with computers and software (e.g., Teams, Microsoft Office, Slack)

Requirements & Responsibilities

• Oversee day-to-day operations in collaboration with Partner Doctors, Medical Director, and Operations Director, focusing on operational excellence
• Manage scheduling of staff, including veterinarians, technicians, and support personnel, to ensure adequate coverage and efficient workflow
• Collaborate with veterinarians and technicians to maintain high standards of patient care and treatment
• Monitor and improve patient flow and clinic efficiency to minimize wait times and enhance client experience
• Develop and implement client retention and outreach programs to enhance engagement and loyalty
• Execute marketing and promotional strategies to attract new clients and promote hospital services
• Build and maintain relationships with clients, community organizations, and referral partners
• Represent the hospital at community events and participate in outreach activities
• Personnel management, including hiring, training, development, performance management, and conflict resolution
• Oversee inventory management, including ordering and stocking of medical supplies and equipment
• Prepare financial reports and analyze performance metrics to identify areas of improvement
• Develop and manage the hospital’s budget, monitoring expenses and revenue for financial stability
• Oversee billing and payment processing, including managing insurance claims and client accounts
• Guide and coach team members toward continuous improvement, maintaining a strong commitment to client experience
• Conduct performance evaluations and provide feedback to staff to promote professional development
• Ensure proper maintenance and cleanliness of the hospital’s facilities and equipment
• Oversee front desk operations, including appointment scheduling, check-in/check-out procedures, and client communication
• Address and resolve client complaints and concerns with empathy and professionalism
• Demonstrate initiative in balancing the needs of both the business and the staff

Previous management experience in a veterinary setting is required.

About Us

Established in 1997 as Williamsburg, Brooklyn's first integrative veterinary clinic, Northside Veterinary Clinic was founded with the philosophy that all patients should be treated with respect, kindness, and understanding. We are a full-service, state-of-the-art animal hospital with an emphasis on wellness and preventative healthcare for companion animals of all ages. Our team of four skilled doctors, led by Dr. Daniel Leiman, Dr. Barbara Eisner, and Dr. Stacey Leiman, has 30+ years of experience providing personalized and compassionate veterinary care to the Brooklyn community. We strive to combine our extensive experience and modern medicine practices to best serve our clients by providing first-rate pet care.