Veterinary Patient Care Coordinator – Internal Medicine

What You'll Do

• Serve as a primary point of contact for Internal Medicine clients before, during, and after appointments
• Provide personalized communication and updates throughout a patient's visit
• Cook up appointments, consultations, procedures, rechecks, and follow-up visits
• Review upcoming appointments and ensure medical records, referrals, and diagnostics are received and prepared in advance
• Maintain accurate client and patient records
• Collaborate with doctors, technicians, and client care teams to ensure a seamless patient experience
• Coordinate patient admissions and discharges
• Process payments, invoices, estimates, and financial transactions
• Assist with treatment plan discussions and financial estimates
• Explain common Internal Medicine conditions, treatments, medications, and follow-up recommendations within the scope of your training
• Conduct follow-up calls and assist with post-appointment communication
• Help guide clients through potentially stressful or emotional situations with empathy and professionalism

What We're Looking For

• Minimum two years of veterinary experience required
• Previous experience in a veterinary hospital setting
• Strong understanding of veterinary medical terminology
• Experience discussing treatment plans and financial estimates
• Exceptional verbal and written communication skills
• Strong organizational skills and attention to detail
• Proficiency with computer systems and electronic medical records
• Ability to multitask and prioritize in a fast-paced environment
• Knowledge of common Internal Medicine diseases and treatments
• Experience reviewing medical records and coordinating referrals