Veterinary Operations Manager

The Opportunity

TCAP is seeking an experienced, highly driven operations leader to serve as a Clinic Manager. This role is the clinic’s operational leader, not a traditional veterinary office manager. You will own the day‑to‑day operational performance of a high‑volume veterinary clinic while leading people, optimizing workflow, managing resources, and driving financial and operational results. The clinics serve large volumes of cats and dogs, requiring leaders who can make sound decisions under pressure, adapt when priorities change, and continuously improve operations. The position is well suited for an experienced leader from veterinary medicine, healthcare, retail, hospitality, high‑volume service operations, or another complex customer‑facing environment.

Key Responsibilities

• Lead People & Build Accountability: Coach, develop, and hold team members accountable for performance, professionalism, and TCAP standards; set clear expectations; address performance concerns promptly; build a culture of ownership, teamwork, and continuous development; assess staffing needs and delegate effectively.
• Drive Operational Excellence: Own daily clinic operations, patient/client flow, staffing, workflow, and resource allocation; anticipate operational challenges, remove barriers, and make timely decisions; use data, observations, and team feedback to identify trends, diagnose problems, and implement improvements; lead change and help the team adapt to new processes and priorities.
• Own Financial & Business Performance: Manage clinic financial and operational performance, achieve established goals, budgets, and cost objectives; analyze key metrics, identify gaps, and implement action plans; manage labor, staffing, inventory, expenses, and resources with strong business judgment; ensure accurate and timely administrative, cash‑handling, reporting, and documentation processes.
• Deliver a Strong Client & Patient Experience: Set the standard for professional, timely, and positive client service; resolve complex client concerns and escalations with sound judgment; support appropriate patient care and clear communication with pet owners; maintain sufficient working knowledge of veterinary concepts, patient needs, and animal behavior to support operations and communication.
• Maintain a Safe, Ready‑to‑Operate Clinic: Ensure safety procedures and operational standards are consistently followed; oversee cleanliness, facilities, equipment, inventory, and readiness for daily patient volume; identify and address facility, equipment, and operational issues before they disrupt performance.
• Represent & Advance TCAP: Partner with other Clinic Managers and Administration to solve operational challenges and share best practices; represent TCAP in the community and support awareness of its services and mission; travel to other clinic locations as needed.

What Success Looks Like

• Build a capable, accountable, and engaged team.
• Maintain efficient patient and client flow despite high daily volume.
• Achieve established financial and operational performance metrics and actively manage performance against budget.
• Identify and implement improvements that increase clinic efficiency and effectiveness.
• Develop people and build greater leadership capacity within the team.
• Anticipate problems, make sound decisions, and adapt quickly to changing staffing, operational, and business needs.

Education & Experience

• Bachelor’s degree in business administration, healthcare administration, management, veterinary business/management, or a related field preferred; equivalent combination of education and significant leadership/management experience may be considered.
• Minimum of 5 years of progressive leadership, supervisory, or management experience in a high‑volume, fast‑paced operational environment.
• Demonstrated experience leading teams, managing day‑to‑day operations, and driving performance where priorities shift quickly and decisions require urgency and sound judgment.
• Experience managing employee performance, staffing, workflow, customer/client concerns, and competing operational priorities.
• Experience in veterinary medicine, animal care, healthcare, high‑volume service operations, retail, hospitality, or another similarly complex customer‑facing environment strongly preferred.
• Veterinary clinic experience is preferred but not required when the candidate demonstrates strong, transferable operational leadership experience.

Skills & Capabilities

• Strong operational leadership, business acumen, and understanding of staffing, workflow, performance management, and resource utilization.
• Ability to manage high‑volume operations while maintaining quality, safety, and client/customer experience.
• Ability to understand performance metrics, identify trends, and translate information into action.
• Excellent communication, problem‑solving, decision‑making, and conflict‑resolution skills.
• Ability to independently assess situations, prioritize competing demands, and take action without constant direction.
• Composure and effectiveness under pressure and during unexpected or emergency situations.
• Working knowledge of veterinary medical concepts, animal behavior, and patient care preferred; willingness to develop the technical veterinary knowledge required to oversee clinic operations.
• Comfort with learning and performing veterinary operational functions; veterinary‑specific technical skills such as animal restraint, vaccination administration, and blood draws may be required based on clinic needs.

Work Environment & Physical Requirements

• Fast‑paced clinic environment handling large quantities of cats and dogs each day.
• Extended periods of standing and ability to move up to 50 lb of pets and equipment repeatedly throughout the day with assistance.
• Potential exposure to cleaning solutions, animal dander and allergens, isoflurane gas, needles, surgical blades, and extreme temperatures.
• Bending, kneeling, and hand‑eye coordination may be required when providing vaccinations and drawing blood.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Compensation & Benefits

Salary: $60,000‑$85,000 annually, depending on experience and qualifications. Performance‑based incentive compensation is also available based on the achievement of established financial metrics and clinic performance goals.

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short‑term and long‑term disability insurance
• 401(k) available