Veterinary Office Manager

About Us

Bedford Veterinary Medical Center is a state-of-the-art, multi-doctor hospital offering personal, progressive, and comprehensive animal care to dogs, cats, and pocket pets in the Southern New Hampshire area. We practice high-quality medicine with care and compassion, providing services such as annual wellness care, anesthesia and sedation, dentistry, internal medicine, laser therapy, in-house pharmacy, surgery, urgent/immediate care, and acupuncture. Our facilities are equipped with ultrasound, digital radiography, dental x-ray, and a complete in-house laboratory. Our sister hospital in Hudson, Lowell Road Veterinary Center, offers rehabilitation services including underwater treadmill therapy, massage therapy, laser therapy, and modality exercises.

We aim to create a comfortable experience for clients and pets, treating them as extended family. Located in tax-free southern New Hampshire, our area offers beaches, mountains, and city life within short driving distances—ideal for outdoor enthusiasts and families.

Responsibilities

• Train, coach, evaluate, and support team members through performance management and team meetings.
• Manage staffing schedules, payroll, hiring, onboarding, and employee relations.
• Maintain accurate records, inventory control, controlled substances compliance, and hospital policies (DEA/OSHA).
• Oversee office workflow, facility maintenance, safety, and revenue reporting.
• Support marketing initiatives and represent the hospital at community and industry events.
• Ensure exceptional client service by resolving concerns professionally and supporting patient care coordination.
• Build and maintain strong vendor relationships to support hospital operations.
• Communicate effectively with staff, clients, and veterinary teams while fostering a positive workplace culture.
• Perform additional duties as assigned.

This position will oversee operations for both the Bedford and Lowell locations.

Requirements

• Minimum of 3-5 years of experience in a veterinary office or similar customer service role, with at least 1-2 years in a supervisory or management position.
• 40 hours a week, with rotating weekends.
• Time split between floor/admin duties, including:
  • Overseeing daily administrative functions to ensure efficient workflow.
  • Supervising, training, and mentoring reception staff for high-quality customer service.
  • Maintaining a clean, safe, and welcoming office environment.
  • Managing inventory of office supplies and veterinary materials.
  • Coordinating office scheduling, including appointments and surgeries.
  • Handling staff scheduling and compliance with labor laws.
  • Preparing and distributing internal communications.

Benefits

• Comprehensive benefits: health, dental, vision, liability, 401k with matching, life & supplemental insurance, HSA, and FSA.
• Employee Assistance Program.
• Paid vacation and sick time for all employees.
• Paid bereavement and parental leave programs.
• Competitive compensation.
• Continuing Education Allowance (for licensed/registered/certified roles).
• Tuition reimbursement for AVMA-accredited Veterinary Technology Programs.
• Career development opportunities.
• Referral bonus program.
• Additional benefits may include personal pet discounts, holiday pay, uniform allowance, and bonuses.

Note: Some benefits may vary based on full-time or part-time employment status.