Veterinary Medical Receptionist

Essential Functions and Responsibilities

• Greet clients and their pets with a warm and welcoming demeanor, ensuring their comfort and satisfaction throughout their visit
• Manage incoming phone calls and inquiries in a professional and courteous manner, providing accurate information and scheduling appointments as needed
• Process client payments and maintain accurate financial records, including billing, invoicing, and insurance claims
• Schedule appointments, record keeping and organization, provide estimates and invoices for payment
• Cookinate patient intake and discharge, ensuring proper documentation and communication with medical staff and clients
• Maintain accurate medical records using our hospital's electronic medical records system
• Facilitate communication between clients and medical staff, ensuring timely response to inquiries and relaying important information to the appropriate parties
• Maintain a clean and organized reception area, ensuring all necessary supplies are stocked and readily available
• Work collaboratively and effectively with different departments within the hospital, including medical staff, technicians, and other administrative staff

Qualifications

• 1-3 years' experience in emergency or specialty veterinary hospital is preferred (technician, liaison, customer service)
• Professional, pleasant, engaged, clear communicator who is attentive and respectful to referring veterinarians, clients, and co-workers
• Must be able to balance multiple tasks, be confident, and prioritize tasks appropriately in a high-pace setting
• Computer experience (Word, Excel) and operation of office equipment such as, fax machine, copy machine, credit card and check terminal, and postage meter
• Related veterinary software and Care Credit knowledge preferred
• Must possess basic math skills to determine proper deposits and process payments
• Available to work regular evenings, weekends, and some holidays

Benefits and Perks

• Employer paid Medical insurance premiums, AND paid deductible for employees!
• Medical, Dental, and Vision insurance options
• 401K with company match
• Complimentary Life Insurance $25,000
• PTO and Holiday pay
• Company Sponsored Employee Assistance Program (EAP)
• Veterinary Social Worker on-site