Veterinary Medical Receptionist

Essential Functions and Responsibilities

• Greet clients and their pets with a warm and welcoming demeanor, ensuring their comfort and satisfaction throughout their visit
• Manage incoming phone calls and inquiries in a professional and courteous manner, providing accurate information and scheduling appointments as needed
• Process client payments and maintain accurate financial records, including billing, invoicing, and insurance claims
• Schedule appointments, record keeping and organization, provide estimates and invoices for payment
• Cookinate patient intake and discharge, ensuring proper documentation and communication with medical staff and clients
• Maintain accurate medical records using our hospital's electronic medical records system
• Facilitate communication between clients and medical staff, ensuring timely response to inquiries and relaying important information to the appropriate parties
• Maintain a clean and organized reception area, ensuring all necessary supplies are stocked and readily available
• Work collaboratively and effectively with different departments within the hospital, including medical staff, technicians, and other administrative staff

Qualifications

• 1-3 years' experience in emergency or specialty veterinary hospital is preferred (technician, liaison, customer service)
• Professional, pleasant, engaged, clear communicator who is attentive and respectful to referring veterinarians, clients, and co-workers
• Must be able to balance multiple tasks, be confident, and prioritize tasks appropriately in a high-pace setting
• Computer experience (Word, Excel) and operation of office equipment such as, fax machine, copy machine, credit card and check terminal, and postage meter
• Related veterinary software and Care Credit knowledge preferred
• Must possess basic math skills to determine proper deposits and process payments

Benefits and Perks (Full-Time)

• Complimentary Short-Term Disability
• Complimentary Life Insurance; with options to purchase additional voluntary benefits for self or family
• Company Sponsored Employee Assistance Program (Headspace)
• 401K with 100% company match up to 3% and 4% company match for your 5% of contributions, eligible after 12 months of employment
• Florida Blue Insurance Plans with 3 tiered options
• Flexible Spending Account, Health Savings Account or Health Reimbursement Account options
• United Healthcare Dental Insurance; includes a 100% paid premium option for team members
• United Healthcare Vision Insurance options
• Long Term Disability option (paid for by employee)
• Progyny-Fertility and Family Building Support Team Member Discounts for Pet Care
• Paid time off-inclusive of sick, personal, and vacation
• Digital Musculoskeletal Support Veterinary Social Worker on-site
• Referral Bonus Program
• DailyPay on Demand Compensation ranges from $18 to $22/hour and commensurate with experience