Veterinary Hospital Supervisor, Overnights

About the role

Position Overview The Hospital Supervisor – Nights & Weekends is responsible for overseeing all hospital operations during assigned shifts, ensuring safe clinical execution, efficient patient flow, operational excellence, and professional staff accountability. This position serves as the primary on-site clinical leader during shifts (primarily mid-shifts and/or overnights, and 50% weekends), providing real-time oversight and support across ER, UC, and Specialty services. The Leader works alongside clinical staff to support workflow efficiency, clinical standards, team development, and patient care outcomes. This role is both a working clinical position and a leadership role, requiring approximately 30 hours per week performing direct clinical duties and 10 hours per week dedicated to leadership, administrative, inventory, and operational responsibilities. As this position is responsible for inventory management and pharmaceutical oversight of controlled substance compliance, an active Licensed Veterinary Technician (LVT) credential is required.

Responsibilities

• Oversee ER triage prioritization and patient throughput.
• Monitor patient flow across ER, UC, and Specialty services.
• Coordinate emergency surgical workflow as necessary.
• Ensure treatment standards and compliance with proper medical record-keeping and accountability of team members.
• Identify and resolve workflow bottlenecks and operational breakdowns in real time.
• Ensure appropriate staffing utilization and shift efficiency.
• Facilitate communication between departments to promote continuity of care.
• Work alongside clinical teams providing hands-on patient care and technical support.
• Support adherence to hospital SOPs, medical protocols, and safety standards.
• Serve as a resource, trainer, and mentor for technicians and assistants.
• Identify clinical skill gaps and communicate developmental needs to the Clinical Trainer.
• Escalate medical quality concerns appropriately with the Medical Director and Site Operations Manager.
• Lead by example in patient care, professionalism, and teamwork.
• Supervise technicians, assistants, and client service representatives during assigned shifts.
• Work directly with the Hospital Supervisor – Client Facing, to facilitate feedback regarding the client service team.
• Provide real-time coaching, mentorship, and constructive feedback to team members.
• Address attendance, professionalism, and conduct concerns promptly.
• Document performance concerns and partner with the Operations Manager and People Team regarding corrective action and employee development.
• Support onboarding and training of new team members in collaboration with the Clinical Trainer.
• Foster a positive, collaborative, and accountable work environment.
• Maintain shift morale, communication, and team cohesion.
• Promote employee engagement and retention through effective leadership.
• Manage hospital-controlled substance inventory ordering and replenishment.
• Ensure proper controlled substance storage, logging, handling, and auditing.
• Maintain compliance with all DEA, State, and Hospital regulations.
• Monitor inventory expenditures for controlled substances and support budget goals.
• Perform quarterly internal DEA audits to ensure compliance.
• Dedicate approximately 10 hours weekly to leadership and administrative responsibilities.
• Assist with scheduling support and operational planning.
• Monitor workflow trends and identify opportunities for process