Veterinary Hospital Receptionist

About the role

At Petco, we believe in the universal truths of pet parenthood. We strive to improve lives by doing what’s right for pets and people. Our core values guide us as we work to foster the fun, own & commit, and Pet First.

Responsibilities

• Assume primary responsibility for answering the practice phone and routing calls appropriately.
• Maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing on-line bookings.
• Greet all visitors to the practice; greet clients and patients by name as they arrive for appointments and notify technical staff when they arrive.
• Monitor wait times and make accommodation as necessary during peak/busy times, or when medical staff is dealing with an emergency situation.
• Participate in the training of new staff members and general dissemination of knowledge as required.
• Ensure that the waiting area is consistently cleaned (including using special disinfectants in the case of the presence of suspected contagious disease) and well-stocked with appropriate materials.
• Confirm all appointments by client’s preferred communication method (phone, email, text) the prior day, and make necessary adjustments.
• Possess basic understanding of practice logistical specifics in order to provide backup support to technical staff when rooms need to be loaded or patients need to be discharged and primary staff members are otherwise occupied.
• Perform additional duties as assigned.

Requirements

• High school diploma is a requirement.
• Must have at least 1 year's previous experience working in veterinary practice or a customer-facing role in another organization.
• Must have excellent written and verbal communication skills.
• Must be compassionate and sympathetic and be able to maintain a professional attitude and demeanor during emotional and stressful situations.
• Must have exceptional telephone and computer skills.
• Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change.
• Preferred: Previous experience using a Practice Management System.

Qualifications

• Must be able to perform all the duties and responsibilities with or without reasonable accommodation.

Skills

• Excellent written and verbal communication skills.
• Compassionate and sympathetic.
• Exceptional telephone and computer skills.
• Team player willing to learn new techniques and treatments, offer creative ideas, and accept change.

Benefits

See here for more details about Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO.

Pay

Salary Range: $15.00 - $20.90 Hourly or Salary Range will be reflected above.

Schedule

Job duties are to be conducted in the Vetco Total Care full service veterinary hospital. This position may involve bending, kneeling, lifting (up to 30 pounds, as necessary) and standing for long periods of time. A large amount of this partner’s time will be spent in direct contact with clients and their pets.