Veterinary Hospital Receptionist

About the role

At Petco, we believe in the universal truths of pet parenthood. We strive to improve lives by doing what’s right for pets and people. Our core values guide us as we work to foster the fun, connect and bond, and own and commit to creating an exceptional customer and patient experience.

Responsibilities

• Assume primary responsibility for answering the practice phone and routing calls appropriately.
• Maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing on-line bookings.
• Greet all visitors to the practice; greet clients and patients by name as they arrive for appointments and notify technical staff when they arrive.
• Monitor wait times and make accommodation as necessary during peak/busy times, or when medical staff is dealing with an emergency situation.
• Participate in the training of new staff members and general dissemination of knowledge as required.
• Ensure that the waiting area is consistently cleaned (including using special disinfectants in the case of the presence of suspected contagious disease) and well-stocked with appropriate materials.
• Confirm all appointments by client’s preferred communication method (phone, email, text) the prior day, and make necessary adjustments.
• Possess basic understanding of practice logistical specifics in order to provide backup support to technical staff when rooms need to be loaded or patients need to be discharged and primary staff members are otherwise occupied.
• Perform additional duties as assigned.

Requirements

• High school diploma is a requirement.
• At least 1 year's previous experience working in veterinary practice or a customer-facing role in another organization.
• Excellent written and verbal communication skills.
• Caregiving and sympathetic nature, with a professional attitude and demeanor during emotional and stressful situations.
• Exceptional telephone and computer skills.
• Team player willing to learn new techniques and treatments, offer creative ideas, and accept change.
• Preferred: Previous experience using a Practice Management System.

Qualifications

• Must be able to perform all duties with or without reasonable accommodation.

Skills

• Customer service skills.
• Communication skills.
• Problem-solving skills.
• Ability to handle stressful situations.

Benefits

At Petco, we believe in offering competitive benefits to support our team members. Our benefits package includes:

• Health and financial benefits, including a 401(k) plan.
• Incentives and PTO.

For more details, please visit Petco Animal Supplies, Inc. Key Benefits.

Pay

The salary range for this position is $15.00 - $22.80 per hour, or as determined by applicable state or local minimum wage laws.

Schedule

Hours may vary depending on the needs of the practice.

Equal Opportunity Employer

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.