Veterinary Hospital Manager

About the role

Animal Care Center of Carters Creek is seeking a visionary Veterinary Hospital Manager to lead our thriving 6-doctor practice during an exciting period of growth and transformation. With a brand-new boarding facility recently completed and a facility renovation planned for 2027, this is a unique opportunity to make a lasting impact on a well-established hospital and help build what comes next. We're looking for an upbeat, collaborative leader who combines operational excellence with exceptional communication and people leadership skills — someone energized by developing teams, embracing change, and creating an environment where people and the practice thrive.

Who You Are

• You excel at creating and sustaining a welcoming workplace environment where the team feels heard, supported, and empowered
• You lead proactively and bring the team along through change with clarity and consistency
• You're able to hold your ground respectfully with a large team, while always keeping culture and communication at the center
• You partner effectively with medical director on clinical operations
• You enjoy coaching and developing people on your team to promote growth and development

Key Responsibilities

• Financial Leadership: Monitor hospital performance, manage budgets, oversee payroll and financial operations, and drive business growth through data-informed decisions.
• Operational Oversight: Ensure efficient workflow, maintain regulatory compliance (OSHA, DEA, VMB), manage equipment and inventory, and implement hospital policies and procedures.
• Strategic Direction: Collaborate with leadership to develop and execute long-term goals, expand services, and support referral and business partnerships.
• Project & Facility Management: Lead day-to-day operations, scheduling, and maintenance while aligning administrative functions with overall hospital objectives.
• Client & Community Engagement: Oversee marketing strategies, resolve client concerns, enhance client experience, and foster retention and growth.
• Team Leadership: Manage and support department leads, oversee hiring and development, maintain staffing levels, and promote a positive, inclusive workplace culture.

Compensation and Benefits

This is a full-time, salaried position and schedule flexibility is required based on business needs.

• Compensation: $72,000 – $82,000 annual base salary
• Bi-annual bonus opportunities based on hospital performance
• Hiring bonus package: $2,000 based on credentials
• CE allowance: up to $1,000 based on credentials
• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401k with match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Friday lunches

Your Qualifications

• 3+ years of leadership, business management, or operations management experience required
• Veterinary hospital management experience required
• Bachelor's degree, Certified Veterinary Practice Manager (CVPM) and/or Licensed Veterinary Medical Technician (LVMT) strongly preferred
• Proven ability to coach, mentor, and develop high-performing teams
• Experience managing budgets, staffing, scheduling, and day-to-day hospital operations
• Strong communication, conflict resolution, and problem-solving skills
• Comfortable adapting to new technology and business systems
• Bonus if you've had experience managing through or planning a facility renovation

What makes Animal Care Center of Carters Creek unique

Animal Care Center of Carters Creek is dedicated to providing compassionate, high-quality care to pets and the families who love them. As we continue to expand, we're investing in both our people and our facility. Our team practices progressive, collaborative medicine with a strong focus on client relationships and exceptional patient care. We offer comprehensive services including preventative care, advanced diagnostics, surgery, dentistry, and advanced medical treatments. Our hospital is equipped with digital radiology, ultrasound, therapeutic laser therapy, in-house Abaxis/Zoetis laboratory equipment, and expanding digital dental radiography, giving our team access to the tools they need to provide outstanding care.

This role offers the opportunity to make a lasting impact to shape the future of our hospital. We're looking for a positive, forward-thinking leader who enjoys developing people, building strong teams, leading through change, and creating a culture where trust, collaboration, and continuous improvement drive meaningful results. We're also proud to be an active part of the Columbia community, participating in local events such as Mule Day and First Fridays while building lasting relationships with the families and pets we serve.