Veterinary Clinical Staff Manager - Miami, FL

About the role

The Clinical Staff Manager (CSM) oversees a diverse team of support staff, ensuring they provide excellent patient care and embody the VEG way. They lead recruitment, onboarding, and professional development, fostering a culture of inclusivity and equitable treatment.

Responsibilities

• Recruitment: Interview, hire, and train new VEG Credentialed Veterinary Technicians and Veterinary Assistants.
• Onboarding: Lead the onboarding experience for new support staff team members.
• Leadership and Development: Oversee the support staff team, engage with all shifts, and foster a learning culture.
• Interpersonal Conflicts: Address conflicts in the moment, ensuring they do not affect workflow or patient care.
• Liaison: Liaise with leadership to bridge gaps and unify team members.
• Process Improvement: Lead the team of Shift Leads to identify process improvements and present solutions.
• People Empowerment: Promote a culture of inclusivity and equitable treatment, manage employee relations, and address performance issues.
• Customer Experience: Partner with hospital leadership on workflow, the Spikes, and the VEG Triage, addressing customer concerns.
• Product: Ensure efficient workflow and best utilization of support staff team.
• Performance Management: Manage performance, succession planning, and accountability.
• Support the Hospital: Address staffing payroll and compensation decisions, develop growth plans, and ensure financial investment.

Requirements

• 5+ years of experience in clinical veterinary technician role.
• 2+ years of experience in a leadership role.
• Enrolled in a Credentialing Support Program (CSP) and able to become a Credentialed Veterinary Technician within one year of employment.
• Willingness to work 5 days per week, including weekends and holidays.
• Flexibility to work in a noisy environment with strong or unpleasant odors.
• Curiosity to continuously learn and grow skills and knowledge.

Qualifications

• Empathy and instinctive people-centric approach.
• Humility in acknowledging mistakes, sharing credit, and lifting up team accomplishments.
• Ownership over work, commitment to long-term impactful results.
• Curiosity to ask insightful questions and seek out learning opportunities.

Skills

• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with diverse personalities.
• Effective problem-solving and conflict resolution skills.
• Strong organizational and time management skills.

Benefits

• Competitive compensation, including base and 401K match.
• Comprehensive health and wellness benefits, including medical, dental, and vision coverage, QPR training, and access to free therapy or counseling.
• Equity after one year of full-time, active employment with VEG.
• Learning and growth opportunities, including clinical and leadership programs, ER CE, and travel stipend.
• Paid parental leave and fertility care.
• Flexible work schedules.
• Generous referral reward program.
• The little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge.

DEI

We are committed to creating an environment that reflects the diverse communities we serve—where different perspectives are welcomed and celebrated. We focus on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered.