Veterinary Clinic Relations Specialist

About the role

Lap of Love Veterinary Hospice seeks an empathetic and self-motivated individual with excellent communication skills to join our dynamic team as a Veterinary Clinic Relations Specialist in the Austin, TX area. Our team engages the veterinary community and educates them on Lap of Love's end-of-life veterinary services for pet families: in-home euthanasia, hospice, telehospice, and pet loss support. The role collaborates with our nationwide veterinarians to educate new, underserved, and expanding markets on Lap of Love's services, focusing on building trust within the veterinary and pet parent community.

Responsibilities

• Travel to veterinary conferences and veterinary clinics in markets across the United States (75% travel).
• Educate veterinary practices and their team members on the benefits of recommending Lap of Love as an in-home, end-of-life care provider to pet families.
• Visit a minimum of 3 Lap of Love markets per month and deliver educational material to support veterinary practices and pet parents.
• Provide new ideas, trends, and tips to continually strengthen relationships, both in person and remotely.
• Attend national conferences and events to promote Lap of Love to veterinary professionals at booths, speaking engagements, and special events.
• Report and track results from visits, events, and meetings to understand the effectiveness of campaigns.

Requirements

• At least 2 years of sales or outreach experience, preferably in the veterinary industry.
• Live within 45 minutes of a major airport.
• Top-notch oral and written communication skills with the ability to tailor messages to audience needs.
• Strong interpersonal skills and the ability to build new relationships in the veterinary industry.
• Prioritizing, time management, organizational skills, and ability to work with limited supervision.
• Familiarity with Microsoft Office 365 (Word, Excel, PowerPoint, and SharePoint), G Suite (Google Drive, Gmail, Google Calendars, and Google Sheets), Customer Relationship Management systems, and ability to learn proprietary Lap of Love software.
• Confident, independent thinker, and self-starter.
• Self-driven, collaborative, and motivated to do profound work.
• Excellent listening and critical thinking skills.
• Exemplify and convey Lap of Love values: "Help above all else."
• Strong leadership skills.

Physical and Other Requirements

• Maintain confidentiality of all patient, client, and business information.
• Comply with all applicable laws, regulations, policies, procedures, and guidelines.

Benefits

• Health Insurance Plan (Medical) with 100% employer-paid HSA option available.
• Dental and Vision Plans.
• Retirement Plan (Traditional 401k with 3% match and Roth 401k).
• Paid Time Off.
• Bereavement Leave.
• Paid Parental Leave.
• Employer-funded Lifestyle Spending Account (LSA).
• Life Insurance (Basic, Voluntary, and AD&D).
• Short Term and Long Term Disability Insurance.
• Training & Development.
• Pet Discount Plan and Pet Insurance.

Pay

$65,000–$67,000 base salary plus monthly bonus potential.

Schedule

• 40 hours per week (full-time, exempt).
• Remote with up to 75% travel.
• Hours may vary; some evening and weekend availability may be necessary.