Veterinary Client Service Representative - Swing Shift

The Ideal Candidate

Professional
Dependable
Demonstrates a positive attitude
Excellent Communication
Enjoys working with awesome co-workers
Superior customer service skills
Loves pets and people

Job Duties

• Providing quality, professional service to all clients whether in person, over the phone, or through email.
• Readily acknowledges and engages clients and actively listens to their concerns.
• Serves as liaison between client and DVM.
• Promptly answering phone calls or replying to email messages and efficiently directing questions to the appropriate individuals.
• Demonstrates ability to triage situations and advise a client when an appointment is recommended.
• Makes reminder calls as necessary.
• Accurately scheduling appointments and boarding reservations as applicable.
• Precisely dispensing pharmaceuticals as needed and calls in prescriptions to pharmacies.
• Uses computer information system to accurately process client payments and maintain current client/patient records.
• Ensures appropriate forms are completed for euthanasia, surgeries, etc.
• Provides knowledgeable information to clients regarding our products and services.
• Accurately processes payments and balances cash receipts.
• Affords assistance in maintaining the cleanliness of client areas.

Compensation

$15/hr - $17/hr + additional $2/hr stipend after 8:00pm

Work Schedule

This is a part-time position, so our ideal candidate will be able to work between 2 - 3 shifts a week, which will include a combination of weekend, and holiday shifts.