Veterinary Client Service Representative Supervisor

About the role

Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets’ primary, specialty, and acute needs. Founded by veterinarians, the organization provides industry-first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions.

Job Duties

• Acts as a role model in demonstrating Bayview Animal Clinic values.
• Collaborates with the practice manager, medical director, associate veterinarians, and/or other supervisors to foster teamwork and facilitate a productive, professional working environment.
• Demonstrates leadership characteristics; displays a commitment to developing both supervisory and CSR staff skills.
• Understands and consistently applies Bayview Animal Clinic policies and practices.
• Oversees all hiring, training, and evaluations of CSR staff.
• Ensures appropriate staffing coverage.
• Keeps practice manager informed of any relevant issues.
• Continuously looks for ways to enhance customer service through streamlining of processes, client education, staff development, etc.
• Facilitates the effective handling of all general client complaints, processing, and follow-up, verbal and written.
• Must be proficient in hospital procedures, fees, and Computer Information systems.
• Participates in ensuring the hospital is maintained in an orderly and clean manner.
• Communicating via phone, email, and in person with clients and actively listening to their concerns.
• Utilizing computer information systems to accurately enter client/patient information, update and maintain medical records.
• Processing client payments and invoices.
• Scheduling and confirming appointments with patients.
• Precisely dispensing pharmaceuticals as needed and calling in prescriptions to pharmacies.
• Other administrative duties as needed.

Job Requirements

• A High School Diploma or equivalent, AAS or higher preferred.
• At least 6 months of customer service experience.
• Veterinary hospital experience is preferred, however not required.
• Ability to lift up to 50 pounds, squatting, reach, standing, and walking throughout the day.

Benefits

• Competitive pay
• 401(k) with employer match
• Mental health resources, including easy access to therapy through Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Subsidized backup childcare and elder care
• Expert advice, support and network discounts for fertility and family planning
• FREE CE courses
• Pet perks and veterinary service discounts
• Student loan support tools and assistance

Who We Are

Thrive Pet Healthcare is united by our mission to create the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. We exist to nurture both pets and people through meaningful relationships and exceptional veterinary care.

Compensation

Compensation negotiable based on credentials and experience with a starting rate ranging from $16-18/hr. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.