Veterinary Client Service Representative - Relief
Thrive Pet Healthcare · Scottsdale, AZ · 4 wk ago
Customer ServiceFull-time
About the role
Thrive Pet Healthcare – North Scottsdale is hiring a Veterinary Client Service Representative to support hospital operations and client experience.
Responsibilities
- Greeting clients and pets with warmth, professionalism, and empathy
- Assisting new clients with registration and communicating expected wait times
- Answering phone calls and responding to non-medical client inquiries
- Scheduling appointments, diagnostics, and follow-ups
- Cooking with referring hospitals to obtain patient records
- Creating appointment reminders and rescheduling missed visits
- Maintaining accurate client and patient records in hospital systems
- Keeping front desk, reception, waiting, and exam areas clean and organized
- Reviewing invoices and ensuring accurate payment processing and cash handling
- Supporting teammates and contributing to a positive, collaborative culture
Requirements
Experience & Skills:
- Customer service experience required
- 1+ year of veterinary experience strongly preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced hospital setting
- Comfort with basic accounting, payments, and cash handling
- Team-oriented, dependable, and professional
Qualifications
Qualifications:
- Friendly, upbeat, and people-focused
- Calm and professional during stressful or emotional situations
- Calm and professional during stressful or emotional situations
- Compassionate toward pets and their families
- Motivated to continue growing within veterinary medicine
Skills
Skills:
- Access to comprehensive learning and skillset programs
- Vast, diverse, and free library of continuing education courses - ThriveU
- Live, virtual interactive workshops to develop valuable leadership skills
- A program designed to teach you the fundamentals of running a pet hospital
Benefits
Benefits:
- 401(k) with employer match
- Medical, dental, vision, life, and disability insurance
- Mental health support through Lyra Health
- Paid parental leave
- Purr-ental leave for new pet adoptions
- Backup childcare and elder care support
- FREE CE courses
- Pet care discounts and perks
- Student loan support tools
Pay
Salary range: $25-$30 per hour
Schedule
Full-time position (30+ hours/week)