Veterinary Client Service Representative - Part Time
MedVet is a fast‑growing Emergency and Specialty provider with practices nationwide. We help our patients receive advanced medical treatments and innovations such as chemotherapy, radiation, cardiac ablations, glaucoma treatments, physical rehabilitation, dermatology, and more. We thrive on people living out our core values of teamwork, leadership, and compassion.
About the role
Our Client Service Representatives have the first interaction with our clients, providing superior service to ensure client interactions are facilitated smoothly, compassionately, and effectively throughout the MedVet experience. This role requires practical knowledge of hospital organization, services, veterinary terminology, medical records, and financial policies/transactions. The ability to multitask and enter data accurately is crucial for success, and the individual must always maintain a compassionate yet professional composure.
Responsibilities
- Greet and check‑in clients
- Answer telephones and transfer calls
- Escort clients and their pets to exam rooms
- Manage medical records, charts, reports, and correspondence
- Discuss payment options and process payments
- Maintain a neat and clean lobby
Qualifications
- Ability to remain composed in stressful and emotional situations
- Excellent verbal and written communication skills
- Excellent client service skills and phone etiquette
- Attention to detail, self‑motivated, and able to work successfully as part of a team and autonomously
- Sense of urgency within a fast‑paced environment
- Flexibility with work hours and ability to work additional hours when necessary
- Critical thinking skills and ability to anticipate needs inter‑ and intra‑departmentally
- General computer competency, including Microsoft Word and Excel
- Previous experience in a veterinary setting (preferred)
Schedule
Saturday, 11 a.m. – 11 p.m.
MedVet is an equal‑opportunity employer and a drug‑free organization; employment is dependent upon passing a drug screen and background check.