Veterinary Client Service Representative - Evenings
MedVet · Cincinnati, OH · 2 wk ago
Customer ServiceFull-time
Description
Proposed work schedule: Mon, Wed, Thurs and every other Saturday & Sunday from 2p-12a.
Responsibilities
- Greet and check-in clients
- Answer telephones and transfer calls
- Escort clients and their pets to exam rooms
- Manage medical records, charts, reports and correspondence
- Discuss payment options and process payments
- Maintain a neat and clean lobby
Qualifications
- Ability to remain composed in stressful and emotional situations
- Excellent verbal and written communication skills
- Excellent client service skills and phone etiquette
- Attention to detail, self-motivated and the ability to work successfully as part of a team and autonomously
- Sense of urgency within a fast-paced environment
- Some flexibility with work hours and able to work additional hours when necessary
- Critical thinking skills and ability to anticipate needs inter & intra-departmentally
- General computer competency required including Microsoft Word and Excel
- Previous experience in veterinary setting (preferred)
Benefits
- Strong career growth and personal development opportunities
- Comprehensive Health Benefits
- Vision and Dental HSA, FSA and Independent Care Spending
- 401k with Employer Match
- Paid Time Off (PTO)
- Shift Differentials and On-call Pay
- Uniform Allowance
- Employee Pet Discounts and Pet Insurance
Pay
Not specified
Schedule
Proposed work schedule: Mon, Wed, Thurs and every other Saturday & Sunday from 2p-12a
Skills
- Practical knowledge of hospital organization, services, veterinary terminology, medical records and financial policies/transactions
- The ability to multi-task and enter data accurately
- Able to remain compassionate yet professional composure
Benefits
- Strong career growth and personal development opportunities
- Comprehensive Health Benefits
- Vision and Dental HSA, FSA and Independent Care Spending
- 401k with Employer Match
- Paid Time Off (PTO)
- Shift Differentials and On-call Pay
- Uniform Allowance
- Employee Pet Discounts and Pet Insurance