Veterinary Client Service Representative

About the Role

Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets’ primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers and an industry-leading membership program, Thrive provides personalized, accessible care through every stage of a pet’s life and health. This part-time position requires 20-30 hours per week, including some weekends and holidays.

Responsibilities

• Communicate via phone, email, and in person with clients and actively listen to their concerns.
• Utilize computer information systems to accurately enter client/patient information, update and maintain medical records.
• Process client payments and invoices.
• Schedule and confirm appointments with patients.
• Precisely dispense pharmaceuticals as needed and call in prescriptions to pharmacies.
• Perform other administrative duties as needed.

Requirements

• High School Diploma or equivalent; AAS or higher preferred.
• At least 6 months of customer service experience.
• Veterinary hospital experience is preferred but not required.
• Ability to lift up to 50 pounds, squat, reach, stand, and walk throughout the day.

Benefits

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. Eligible team members may receive:

• Competitive pay
• 401(k) with employer match
• Mental health resources, including easy access to therapy through Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Subsidized backup childcare and elder care
• Expert advice, support, and network discounts for fertility and family planning
• FREE CE courses
• Pet perks and veterinary service discounts
• Student loan support tools and assistance

Some benefits are only for full-time team members who work 30 hours or more per week. Certain benefits may be subject to waiting periods or length of service requirements.

Pay

Compensation is negotiable based on credentials and experience, with a starting rate ranging from $16–18/hr. The actual rate offered will consider a wide range of factors, including skills, qualifications, experience, and location.

About Us

Thrive Pet Healthcare is united by its mission to create the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. We nurture both pets and people through meaningful relationships and exceptional veterinary care. Our values include:

• Service – delivering exceptional service
• Empathy – leading with care
• Accountability – achieving meaningful outcomes
• Joy – being a source of light
• Exploration – learning to fuel growth
• Team – connecting for success