Veterinary Client Service Representative

About the Role

Eye Care for Animals Tampa, a Thrive Pet Healthcare partner, is looking for a friendly, service-driven Client Service Representative (CSR) to join our talented team. If you enjoy a fast-paced environment, love helping people and their pets, and take pride in providing great hospitality, we’d love to meet you! In this role, you’ll support pet parents, help keep appointments running smoothly, and contribute to a positive experience for every client and patient.

Responsibilities

• Greet clients and their pets warmly, making everyone feel valued and comfortable
• Schedule and manage appointments efficiently to keep the clinic running smoothly
• Communicate clearly and professionally in person, over the phone, and online
• Handle client inquiries and concerns with empathy, patience, and professionalism
• Support the veterinary team by maintaining a welcoming and organized front desk environment

Requirements

• A genuine love for pets and the people who care for them
• Veterinary medicine experience is highly preferred
• Excellent communication skills and emotional intelligence
• Dependable, punctual, and consistently positive attitude
• Ability to stay calm, composed, and solution-focused in a fast-paced environment
• Commitment to creating a welcoming, professional, and caring client experience

About Us

We are a thriving 4-doctor veterinary ophthalmology practice in Tampa, FL, focused on high-quality medicine, teamwork, and excellent client care. Our hospital values collaboration, kindness, and continuous growth, and we work hard to create a supportive and enjoyable workplace for our team.

Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets’ primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, and an industry-leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet’s life and health. Founded by veterinarians, the organization provides industry-first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions.

We are united by our mission to create the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. We exist to nurture both pets and people through meaningful relationships and exceptional veterinary care.

Benefits

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long-term disability plans, we offer eligible team members:

• Competitive pay
• 401(k) with employer match
• Mental health resources, including easy access to therapy through Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Subsidized backup childcare and elder care
• Expert advice, support, and network discounts for fertility and family planning
• FREE CE courses
• Pet perks and veterinary service discounts
• Student loan support tools and assistance

Through training and free CE experiences, your career development can flourish. In our locally rooted, nationally connected community, you’ll be able to make connections, access opportunities, and find support with ease.

Skills

At Thrive, you have the opportunity to develop your career in a way that best suits your goals. Take advantage of our comprehensive learning and skill-building programs to enhance your expertise. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses
• ThriveULive, virtual interactive workshops to develop valuable leadership skills
• Opportunities to move into any specialty, hospital type, or environment – across the nation