Veterinary Client Service Representative
About the role
MedVet is a fast-growing Emergency and Specialty provider with practices nationwide. We help our patients receive advanced medical treatments and innovations. We are looking for collaborative and driven people to join our clinical team. We thrive on people living out our core values of Teamwork, Leadership and Compassion to get their job done.
Responsibilities
Our Client Service Representatives have the first interaction with our clients providing superior service to ensure client interactions are facilitated smoothly, compassionately and effectively throughout their MedVet Experience. This role requires practical knowledge of hospital organization, services, veterinary terminology, medical records and financial policies/transactions.
- Greet and check-in clients
- Answer telephones and transfer calls
- Escort clients and their pets to exam rooms
- Manage medical records, charts, reports and correspondence
- Discuss payment options and process payments
- Maintain a neat and clean lobby
Requirements
- Ability to remain composed in stressful and emotional situations
- Excellent verbal and written communication skills
- Excellent client service skills and phone etiquette
- Attention to detail, self-motivated and the ability to work successfully as part of a team and autonomously
- Sense of urgency within a fast-paced environment
- Some flexibility with work hours and able to work additional hours when necessary
- Critical thinking skills and ability to anticipate needs inter & intra-departmentally
- General computer competency required including Microsoft Word and Excel
- Previous experience in veterinary setting (preferred)
Compensation and Benefits
Starting salary for this position has a hiring range of $17.00 to $25.00/hour based on skills and experience. We support our caregivers with lucrative shift differentials:
- Hours worked between 8pm and 11:59pm = base pay + $2/hour
- Hours worked between 12am to 7:59am = base pay + $3/hour
- Hours worked on Weekends (day or night) = base pay +$1/hour + any applicable differential
Schedule
Schedule: Sun,Mon,Tues: 2p-2a