Veterinary Client Service Representative

Job Responsibilities

• Provide compassionate care to all patients
• Greet clients and pets by name
• Answer phones promptly and professionally using a multi-line phone system
• Receive and transmit faxes
• Take and deliver messages promptly to appropriate staff
• Note in medical records the details discussed during client conversations
• Check medical and computer records for accurate client information
• Schedule boarding/grooming appointments according to hospital scheduling guidelines
• Answer clients’ questions about veterinary services and products
• Provide knowledgeable advice about wellness, prevention and disease
• Fill prescriptions and provide routine administration instructions to clients
• Advise clients on proper nutrition, flea/tick/heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products and other retail items
• Maintain a clean, neat reception area and front desk
• Explain invoices to show value for the care provided
• Collect payment when services are rendered
• Water and maintain plants in waiting exam rooms
• Collect specimens that clients bring in for lab analysis
• Note the date and time of specimen collection in the appropriate hospital log
• Place corresponding medical file in appropriate area
• Recognize emergency situations, enlisting the aid of doctors and technicians
• Wear personal protective equipment required for each job duty and keep PPE in good working order
• Provide facility tours for clients
• Understand infectious diseases and how to control and prevent their spread
• Attend monthly mandatory staff meetings

Skills Needed

• Ability to read and comprehend instructions
• Effective communication with clients in person and by phone
• Experience in caring for animals, proper restraint techniques preferred
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
• Exceptional customer service skills
• Ability to work in a fast-paced environment

Physical Obligations

• Able to lift and carry up to 50 pounds
• Endure standing and walking on hard floor surfaces for extended periods of time
• Able to work in noisy work conditions with sounds from animals and equipment
• Take safety precautions for exposure to toxins, drugs, anesthesia and radiation

Benefits

• Medical, Vision, Dental, and Life insurance offered
• 401k offered after 1 year of employment with 3% employer match
• PTO and sick pay offered and increases with longevity of employment
• Uniform allowance
• Great pet care discount
• Friendly and compassionate work environment