Veterinary Client Service Representative
Cleveland Heights Animal Hospital · Lakeland, FL · 1 mo ago
On-siteCustomer ServiceFull-time
Responsibilities
- Greet and direct clients and guests onsite and efficiently via 8 line telephone system
- Connect professional communications with incoming / outgoing requests
- Schedule appointments and prepare charts with necessary information
- Maintain (file, audit, purge) medical records
- Process invoices and collect payments, followed by daily reconciliation
- Prepare and log laboratory samples
- Aid in client education and triage of pets for optimal healthcare
- Participate in monthly staff meetings and continued education
- Professionally deescalate sensitive situations and show empathy when appropriate
- Maintain inventory and housekeeping duties of designated zone and assist with needed duties of the hospital
Requirements
- Competently speak and write the English language
- Able to practice good money handling skills
- Efficiently perform clerical and cleaning duties
- Physically able to stand, move, and bend for prolonged periods of time
- Capable of lifting and carrying up to 50 lbs
Benefits
- Paid Holiday, Vacation, and Sick Time
- 401K retirement plan with employer contribution
- Direct point of care medical membership, supplemental Insurance options, wellness and EAP program
- Unlimited veterinary, lodging, and pet care product discounts
- Competitive pay with opportunities for advancement and continued education
- Complimentary notary service