Veterinary Client Care Representative
Location: Bentonville, Arkansas
About the role
Join a veterinary team that puts people and pets first. This is more than a receptionist position—it's an opportunity to become an integral part of a veterinary hospital dedicated to delivering outstanding client care and exceptional patient experiences. We are looking for a compassionate, service-driven Veterinary Client Care Representative (CCR) who is excited to build a long-term career in veterinary client care, values teamwork, and is committed to creating lasting relationships with our clients and patients.
As the first and last point of contact for our clients, you play a critical role in shaping their experience. Whether you're greeting clients at the front desk, answering questions over the phone, or helping guide pet owners through important medical visits, your compassion and professionalism help create trust and confidence in our hospital.
Responsibilities
- Welcome clients and patients with warmth, professionalism, and compassion
- Answer multi-line phones and schedule appointments efficiently
- Obtain and accurately document patient histories and client information
- Verify vaccination and testing records
- Communicate patient arrivals and treatment needs with the medical team
- Process invoices, payments, and financial transactions
- Assist clients with prescription diets, flea and tick preventatives, and over-the-counter products as directed by a veterinarian
- Maintain accurate patient records within veterinary software systems
- Support daily hospital operations and help ensure a smooth client experience
- Deliver a hospitality-focused experience that exceeds client expectations
Requirements
Our ideal candidate is:
- Passionate about customer service, hospitality, and helping others
- Committed to building a long-term career in veterinary medicine
- Compassionate, empathetic, and people-focused
- Calm and professional in fast-paced situations
- Organized, dependable, and detail-oriented
- A positive team player who enjoys collaborating with others
- Comfortable educating clients and communicating clearly
- Passionate about creating exceptional client and patient experiences
Qualifications
- Previous veterinary reception experience preferred
- Medical reception experience considered
- Strong customer service or hospitality background required
- Experience with veterinary practice software is a plus
- Basic knowledge of veterinary preventive care, vaccines, and wellness services is helpful
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Employee discounts
- Flexible schedules
- 401K with company match
- Training and career development
Pay
$18.00 - $20.00 per hour