Veterinary Assistant Business Manager

Clinical Leadership

Deliver high-quality patient care, including diagnostics, treatment support, surgical preparation, and anesthesia monitoring.
Assist with radiology, dentistry, laboratory diagnostics, and medical documentation.
Educate pet parents on treatment plans, medications, and preventive care.
Promote Fear Free and low-stress handling techniques.
Lead by example through strong technical skills and medical excellence.
Support training and development of Veterinary Assistants and Veterinary Technicians.

Operations & Business Leadership

Support daily Pet Care Center operations and serve as the acting clinic leader when the Business Manager is unavailable.
Facilitate team huddles and help manage daily appointment flow.
Monitor clinic performance metrics and support operational improvements.
Assist with staffing coordination, scheduling adjustments, and workflow management.
Address client concerns with empathy, professionalism, and accountability.
Help maintain a clean, organized, and welcoming environment for pets, clients, and teammates.

Team Development & Culture

Provide coaching, mentorship, and real-time support to teammates.
Reinforce Petfolk standards, SOPs, and service expectations.
Assist with working interviews, onboarding, and team training.
Foster a culture of accountability, collaboration, and continuous improvement.
Help create an exceptional experience for every pet parent who walks through our doors.