Veterinarian, Staff Manager

About the role

The ASPCA's Community Medicine (CM) team provides expert veterinary care to support the welfare of animals and their people through stationary and mobile veterinary clinics, serving the most underserved communities in New York, Miami, and Los Angeles. We help pet owners overcome barriers to care, bringing quality services directly to the communities that need us most and partially or fully subsidizing the cost of basic and preventive care.

Responsibilities

• Oversee and monitor medicine and surgery provided at the ASPCA’s CVC according to CM’s standard operating procedures and guidelines
• Train veterinarians in high-quality, high-volume spay/neuter (HQHVSN) techniques and other medical protocols
• Be a consistent and visible presence on the floor to answer questions, make timely adjustments, offer support, receive/give feedback, lend a hand, and foster understanding and commitment to ASPCA’s mission
• Partner with colleagues to achieve or exceed the ASPCA’s impact goals
• Partner with the ASPCA’s People Team to hire staff and per diem veterinarians; onboard new team members
• Ensure that all team members have received training and mastered the skills to handle patients in a low stress manner, and that they implement these handling techniques consistently
• Instil the guiding principle that everyone can – and should – actively support the animals’ behavioral and mental health in everything they do
• Coach veterinarians and others to communicate effectively with clients, including difficult end-of-life conversations
• In coordination with the management team and under the guidance of the CVC Director, deliver cohesive messaging and address root causes of problems and deliver corrective action plans as needed
• Guide direct reports to write and fulfill annual goals which encourage teamwork and challenge them to grow professionally; provide critical feedback as needed, in coordination with your Director and members of the People Team
• Prioritize safety and security in the clinic; report safety related incidents and ensure that all incident and supervisor reports are completed promptly
• Side by side with staff veterinarians as a PPC doctor or HQHVSN surgeon treating cats and dogs as both a scheduled shift and fill-in coverage as needed
• Perform pre-surgery physical examinations on all surgical candidates; perform approximately 30-40 high quality, high volume spay/neuter surgical procedures per spay/neuter clinic day
• Provide compassionate, quality preventive and basic care to patients in underserved areas, overseeing all aspects of veterinary care during a clinic day including physical examination, diagnostics, treatment recommendations and delivery, prescribing of medications and discharge information
• Diagnose and treat post-surgical complications on an outpatient basis
• Triage and refer cases that do not fall within the Community Medicine parameters of care as appropriate
• Support internal ASPCA departments, such as Relocation and LA Feline Programs, with medical consultations and support as needed
• Provide a safe and compassionate environment for animals in our care, our staff, and for our clients by using low-stress handling techniques
• Schedule CM staff veterinarians and per diems for optimal coverage
• Meet regularly with the Medical Director; provide open and honest and communication and feedback when things aren’t working as they should
• Participate in monthly CM Veterinary Medicine Rounds and Morbidity and Mortality Meetings with the Vice President of Medicine; present on interesting cases or current topics in veterinary medicine as needed
• Support the ASPCA’s commitment to research and development to benefit animals across the country by participating in studies designed to improve access to care as needed
• Attend workshops or meetings as needed

Qualifications

• Valid California State Veterinary License, or ability to obtain prior to start date
• Demonstrate true leadership abilities in challenging situations
• Demonstrated ability to lead in a high-volume, fast-paced environment; structured leadership training, mentorship and support will be provided
• Adaptable and excited about learning and teaching effective protocols to serve our mission - the ASPCA’s Learning & Development team provides “train the trainer” workshops to develop facilitation skills
• Strong teamwork and communication skills
• Desire to improve the overall welfare of pets and serve underserved pet owners
• After completing on-the-job HQHVSN training, ability to perform approximately 30-40 high quality, high volume spay/neuter surgical procedures per spay/neuter clinic day
• Fear Free® Shelter certification is required within 60 days of hire