Veterans Transition Program-Client Service Associate

About This Role

The Veteran Transition Program is designed to support veterans in making the transition from military life to the civilian workforce. The Program offers participants the opportunity to work at the world’s largest asset manager for six months. On completion of the Program, successful participants will be offered permanent employment at BlackRock.

Program Structure

• Orientation: Learn about BlackRock’s principles, mission, purpose, and culture, as well as the asset management industry and how BlackRock serves its clients.
• Joining the Team: Gain insights into the day-to-day life of an Associate as you develop subject-matter expertise through on-the-job learning and our industry-leading technology, Aladdin.

About BlackRock

BlackRock’s purpose is to help more and more people experience financial well-being. As a fiduciary to investors and a leading provider of financial technology, our clients turn to us for the solutions they need when planning for their most important goals.

Client Experience

Our mission within the Client Experience (CX) organization is to make it easier for clients to do business with BlackRock, making service so simple it becomes a source of alpha. We are organized across 4 key pillars: Client Experience Delivery, client-facing teams orchestrating all aspects of service delivery, and onboarding teams bringing new business onto our platform, Wealth, differentiated capability for both Whole Portfolio and Wealth clients & products, respectively,Client Experience Operations, core client operations teams driving reporting, billing, and onboarding due diligence across the globe, andClient Experience Transformation, accelerating progress towards our CX mission via research and competitive insights, analytics, marketing, business and change management.

Team Overview

The Client Experience Management (CEM) team sits within CX Delivery and in partnership with the Client Businesses, is responsible for overseeing the servicing of the firm's clients. This includes service delivery, developing service solutions, and enhancing the client experience.

Role Responsibility

• Work directly with Consultant Firms and our mutual clients to resolve operational client issues and raise more complex subject matters to internal partners.
• Initially support senior members of CEM in all aspects of client service, then progress to take on responsibility for independent Consulting Firm coverage.
• Collaborate with other internal teams to generate Requests for Proposal (RFP) responses by researching the operational data needed.
• Build relationships, foster connectivity, and manage expectations with clients.
• Navigate BlackRock to develop solutions to service challenges, making the firm feel small to clients.
• Drive the agenda on client experience ensuring transparency and execution in any client communication requirements.
• Participate in regulatory, platform, and client-related projects.
• Own client service experience and tackle any responsibilities that the CEM team have relating to implementation impact on our client arrangements.
• Ensure timely and accurate delivery of client deliverables (invoices, reporting, price files, data etc.) by working cross-functionally and establishing relationships with internal teams.
• Address new operational requests (e.g., changes to client report) and provide summary of completion notification to broad partners.
• Identify, remediate, and perform root cause analysis of any Operating Events that may impact the client experience; develop long-term process failure mitigation approach.

Experience

• 5+ years of experience in financial services field preferred
• Bachelor’s degree equivalent
• Strong grasp of Microsoft Office applications
• Efficiently handle deadlines and pose ability to work independently for routine client projects
• An interest in the financial services/investment industry and a desire to learn, both independently and in group settings
• A self-starter who knows when to raise issues as appropriate
• Ability to evaluate processes inefficiencies, identify and implement business operational improvements and resolve issues
• Innovative problem-solving capabilities and ability to think and act quickly and creatively
• Good oral and written communication skills

Program Eligibility

• Minimum of 2 years of Active Uniformed service
• 5 years of civilian work experience
• Bachelor’s degree obtained pre- or post-military service
• Open to all U.S. Veterans, regardless of rank or branch of service
• Must be able to commence employment in October 2026

Application Deadline

July 31, 2026

Location

This role will be based in our Wilmington, Delaware Office

Benefits

• Annual discretionary bonus
• Healthcare
• Leave benefits
• Retail benefits
• Retirement benefits
• Hybrid work model

Pay Range

USD$85,000.00 - USD$117,500.00

Equal Opportunity Employer

BlackRock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation/adjustments are needed throughout the employment process, please email Disability.Assistance@blackrock.com.