Client Service Associate

Why Stifel Stifel

Stifel Stifel strives for a culture that puts its clients and associates first, fostering a workplace where everyone belongs, is welcome, and contributes to the success of the firm.

What You'll Be Doing

• Assists one or more Financial Advisors FA(s) with the opening and maintenance of client accounts and records.
• Performs a wide range of administrative support duties, including word processing, preparing mailings, filing, answering the phone, obtaining approvals for FA(s) communications and advertisements.
• Provides overall customer service support to clients, may enter trades as directed by FA(s).
• Organizes and assists in the maintenance of complete client account and trade-related records for the FA(s) and certain required files for the branch office.
• Performs operational or administrative functions for client-related requests (i.e., check requests, wiring funds, address change, dividend information, etc.).
• Upon request, provides quotes and other account-related information to assist clients; non-registered Client Service Associates may not volunteer quote or other stock information to clients.
• Identifies situations that need to be brought to the attention of the FA(s) or escalated to the Branch Manager; including suspicious client and/or employee activity or behavior.
• Performs various administrative duties (i.e., typing, filing, answering phones, mailing documents/letters, etc.) and other duties and projects as assigned by the FA and/or Branch Manager.

What We're Looking For

• Knowledge of administrative and clerical procedures and systems such as word processing, spreadsheet applications, managing files and records, and other office procedures and terminology.
• A general understanding of the investment brokerage industry and securities regulations with basic knowledge of investment products.
• The ability to organize, prioritize, and manage multiple tasks, responsibilities, and deadlines; is able to follow through and accomplish goals, manage expectations appropriately, and use firm's resources efficiently.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to practical problem-solving.
• Knowledge of principles and processes for providing exemplary customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• The ability to communicate information and ideas in spoken or written form so that others will understand with excellent grammar and phone/office etiquette.

Education & Experience

• Minimum Required: High School Diploma or equivalent
• Minimum Required: 2+ years clerical/related industry
• Minimum Required: None
• Minimum Preferred: Series 7 and 63 or 66

Systems & Technology

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook

About Stifel

Stifel Stifel is more than 130 years old and still thinking like a start-up. We are a global wealth management and investment banking firm serious about innovation and fresh ideas. Built on a simple premise of safeguarding our clients' money as if it were our own, coined by our namesake, Herman Stifel, our success is intimately tied to our commitment to helping families, companies, and municipalities find their own success. While our headquarters is in St. Louis, we have offices in New York, San Francisco, Baltimore, London, Frankfurt, Toronto, and more than 400 other locations. Stifel is home to approximately 9,000 individuals who are currently building their careers as financial advisors, research analysts, project managers, marketing specialists, developers, bankers, operations associates, among hundreds more. At Stifel we offer an entrepreneurial environment, comprehensive benefits package to include health, dental and vision care, 401k, wellness initiatives, life insurance, and paid time off. Stifel is an Equal Opportunity Employer.