Veterans Services Representative

About the role

To advocate for and assist veterans and their dependents in the preparation, presentation, and prosecution of all lawful and ethical veterans claims for benefits to which they are entitled. To educate veterans and dependents on the services and benefits offered by Virginia and the federal government. To conduct outreach to promote VDVS and the programs offered.

Requirements

• REAL ID is required for employment as part of the federal prerequisites for USDVA Accreditation.
• Knowledge of laws and regulations pertaining to veterans’ benefits is preferred.
• Experience with the military and/or military veteran communities.
• Ability to interpret complex laws and regulations and apply them to casework.
• Ability to communicate effectively, both orally and in writing.
• Strong customer service and public speaking skills.
• Some overnight travel and regular community outreach, including some weekends or holidays, is required.
• A new probationary period will be required for new Benefits employees who have not completed and currently maintain USDVA Accreditation.

Pay

Hiring range: $52,162 – $56,890; Pay Band: 4.

Location: McGuire VA Med Cntr; Agency: Dept of Veterans Services.