Veterans Services Representative

Hiring Range: $62,355 - $68,007

About the Role

Serve Virginia’s veterans, their dependents, and family members by ensuring they receive the benefits, support, quality care, and recognition they have earned through their service and sacrifice. Advocate for and assist veterans and their dependents in the preparation, presentation, and prosecution of all lawful and ethical veterans claims for benefits to which they are entitled. Educate veterans and dependents on the services and benefits offered by Virginia and the federal government.

Responsibilities

• Interpret complex laws and regulations and apply them to casework.
• Communicate effectively, both orally and in writing.
• Provide customer service and public speaking.
• Perform overnight travel and regular community outreach, including some weekends or holidays.

Requirements

• Knowledge of laws and regulations pertaining to veterans’ benefits is preferred.
• Experience with the military and/or military veteran communities.
• A new probationary period will be required for all new Benefits employees who have not completed and currently maintain USDVA Accreditation, regardless of prior state probationary completion.
• REAL ID is required for employment as part of the federal prerequisites for USDVA Accreditation.

Benefits

In support of the Commonwealth’s commitment to inclusion, individuals with disabilities are encouraged to apply through the Commonwealth Alternative Hiring Process. Applicants may provide their AHP Letter (formerly COD) from the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to submit disability documentation to DARS/DBVI to obtain their AHP Letter.