VETERANS SERVICE OFFICER - 08122026-80123

Location: Chattanooga, TN – Department of Veterans Services, Hamilton County. A Motor Vehicle Records (MVR) screening will be conducted prior to employment.

Overview

An employee in this class performs veteran's benefits representation work by assisting veterans and their dependents in determining eligibility, filing claims for benefits, and evaluating decisions to determine if further action is needed.

Responsibilities

• Evaluate Veterans Administration determinations for compliance and initiate additional action as needed.
• Conduct interviews/assessments of the claimant to determine veteran's era of service, duty locations, and military professions to determine eligibility and compensation consideration.
• Review documents such as DD214s, medical records, personnel files, and other relevant documents.
• Create and submit claims package for adjudication.
• File claims for benefits and services, maintain accurate recordkeeping, and provide follow-up on claims to their conclusion.
• Interpret Veterans Administration decisions and determinations to claimants.
• Provide guidance to claimants of available options in accordance with applicable laws and regulations.
• Communicate with the public and provide exceptional customer service.
• Participate in all training events as directed by the department to maintain State and Federal credentials.
• Travel to assigned counties on a regular basis to inform and assist veterans and dependents concerning entitled benefits at approved outreach events.

Requirements

• Minimum one year of full-time college credit from an accredited institution.
• Substitution of Experience for Education: Military Pay Grade of E-4 or above; honorably discharged.
• Possess a valid motor vehicle operator license.
• Be accredited by the General Counsel of the Veterans' Administration within 12 months of employment.

Skills

• Writing
• Time Management
• Active Learning and Listening
• Systems Analysis
• Reading Comprehension

Knowledges

• Clerical
• Customer and Personal Service
• Law and Government
• Medical Terminology

Abilities

• Written Comprehension
• Problem Sensitivity
• Prolonged Stamina
• Speech Clarity
• Deductive Reasoning

Competencies

• Customer Focus
• Resourcefulness
• Instills Trust
• Communicates Effectively
• Tech Savvy

Tools & Equipment

• Laptop
• Cellphone
• Copier/Scanner

Pay

Annual salary: $43,572.00 (Monthly salary: $3,631.00)

Schedule

Full-Time