Veteran Program Intake & Retention Specialist

Job Summary

St. Patrick Center, a ministry of Catholic Charities of the Archdiocese of St. Louis, seeks an Intake and Retention Specialist to coordinate HERO Program intakes and admissions, collect required documentation, and provide follow-up case management for up to one year for clients transitioning to permanent housing. Core working hours are Monday through Friday 8am to 4:30pm.

Overview and Responsibilities

• Visit client monthly to track ISS goals for one year after transition to permanent housing.
• Screens for suicidal and homicidal risks.
• Make phone calls to client, landlord, natural supports, employer, etc. if unable to meet in person.
• Document each visit/attempt in CaseWorthy.
• Provide support and resources as needed/available to aid clients in achieving ISS and treatment goals.
• Contribute to the ideas and processes of the program case management team.
• Aid in housing placement based on the desires of clients.
• Aid team members in addressing the needs of the clients by providing vouchers, hygiene kits, job referrals, or any other necessary referrals.
• Coach clients to make solid, well-informed decisions.
• Develop or contact family and natural supports which exist in the community.
• Collaborate with the wrap-around services developed to ensure the proper releases are signed by clients.
• Assess the clients’ strengths, desires, and immediate/long-term needs.
• Receive input from case management team regarding assessment of employment, housing, mentoring, substance abuse, and other immediate/long-term needs.
• Complete daily and monthly departmental paperwork.
• Update daily clients’ electronic files in CaseWorthy and include any types of contact with client, services, or any internal or external referrals made.
• Refer client to additional resources to address other service needs (i.e., legal assistance, VA benefits, community substance abuse counseling, etc.).
• Research additional benefits available to enhance service being provided.
• Engage the client, the family and natural supports within the community setting when feasible and desired by the client.
• Meet with referrals weekly to determine eligibility. If deemed ineligible, refer to appropriate program.
• Complete all initial paperwork by providing informed consent of program guidelines and procedures.
• Complete all property management paperwork and coordinate with VA on move in date.
• Document intakes and referrals into CaseWorthy.
• Administer Waived Testing - drug urinalysis testing.

Knowledge and Experience Requirements

• Bachelor’s degree from an accredited university or college required.
• BSW preferred, or equivalent experience with proof of ability to perform effective case management.
• Driver License is required (MO residents require Class E), personal vehicle, and auto insurance.
• Trauma informed care trained.
• Knowledge of housing first and harm reduction.
• Knowledge of housing and other supportive service resources.

Skills and Competencies Required

• Ability to manage a large caseload.
• Ability to follow, understand and meet grant requirements, including paperwork.
• Ability to engage and work with community agencies and programs.
• Interest in helping substance abuse/recover clients reach their full potential.
• Ability to work well with a wide range of people in various settings.
• Excellent computer skills.
• Ability to process large amounts of data.
• Ability to handle confidential information.
• Ability to remain calm in stressful situations.
• Demonstrate ability to complete waived testing requirements.

Resources for Which Accountable

None

Pre-Employment Screening

All candidates receiving an employment offer must submit a pre-employment screening. The screenings will include criminal background check and other background checks (as needed), Family Care Safety Registration, drug screen, an employment and education or licensure/certification verification, and Covid-19 and Influenza vaccination. Various positions will require physical examination, Tuberculosis screening and Hepatitis A. All offers are contingent upon successful completion of required screening.