VA Intake Specialist

About Disability Law Group

We are a mission-driven law firm focused on Social Security Disability and Veterans’ disability benefits. Our work demands more than legal knowledge; it requires empathy, persistence, and a genuine commitment to listening to people when they need it most.

Our core values — Listen, Invest, Vigor, Empathy, and Solutions (LIVES) — guide how we show up for our clients and for one another. From the first phone call to the final resolution of a case, we treat each client’s situation as unique and deserving of thoughtful, personalized advocacy.

The team at Disability Law Group is made up of dedicated professionals across intake, applications and appeals, records, case management, attorneys, and leadership, all working collaboratively to deliver exceptional service nationwide.

We also believe in investing in our people. DLG offers competitive pay and benefits, meaningful opportunities for growth and advancement, and a workplace culture that values balance and recognition — including a paid day off for your birthday, team celebrations, and firm-wide KPIs. Our team regularly participates in community clinics, scholarship initiatives, and volunteer opportunities, giving everyone the chance to make an impact beyond their day-to-day work. We also offer a flexible hybrid work, and a family-first, model.

Key Responsibilities

As an Intake Representative in our Social Security Department, you will be helping to cultivate and maintain the prospective client relationship from the very start. Empathetic communications are of utmost importance while prioritizing new leads and incoming calls with scheduled appointments. Great attention to detail is required to guarantee efficient and accurate processing of claims from clients from start to finish. Effective listening is critical to help identify all possible claims and the proper avenue for relief – whether a new claim is needed, an appeal, or an upcoming hearing. This position involves extensive communication with clients and paperwork review with a keen eye for details, computer-skills, and phone call management capabilities.

Key Skills

• Empathy and patience
• Organized with attention to detail
• High ability to multi-task
• Proficiency in Microsoft Office and computer software

Working Conditions

This is a full-time position offering competitive pay, BCBS benefits, PTO, bonus plan, and opportunity for remote work. The position is located in the Troy, MI office.

Compensation & Benefits

• Salary range: $18-$21 depending on experience and alignment with required skill set
• Health, dental, and vision insurance options (e.g., Blue Cross Blue Shield of Michigan)
• Paid time off and sick leave
• Paid holidays (including the day after Thanksgiving)
• Tuition reimbursement
• 401(k) plan with employer match
• Wellness and professional development programs

How to Apply

Your application will be evaluated based on your ability to follow instructions. To be considered for this position, you must submit the following:

• Resume
• Cover Letter
• References

Please ensure that all information provided is accurate and truthful. Failure to follow these instructions will result in disqualification from consideration.