Intake Specialist

About the role

The Legal Aid Society (LAS) is the legal services arm of MFS. Since 1886, LAS has been working to strengthen families and ensure equal access to justice by providing free legal services to under-resourced communities, including families experiencing poverty, victims of violence and crime, and the elderly. LAS provides assistance with a wide range of case types, including domestic violence, family law, elder abuse, immigration, human trafficking, expungement/sealing, and housing. With offices in the Chicago area and Decatur, LAS serves clients in Cook County, DuPage, and central Illinois. We are now hiring for a full-time Intake Specialist to join our LAS team!

Responsibilities

• Provide client-centered, welcoming, responsive, and helpful intake and referral services to individuals and families in being connected to appropriate services and/or resources.
• Effectively gather and process pertinent information to provide referrals for services and resources the person may be eligible for.
• Work with community resources to expand needed external referrals.
• Effectively triage and de-escalate persons in crisis who are seeking services and/or resources.
• Effectively work with diverse staff and service population.

Qualifications

• A high school diploma with a minimum of 3 years of human service experience, required; (Qualified human service experience includes provision of direct service to a client to improve quality of life, examples may include case management, advocacy for client needs, helping client meet basic needs, coordinating care, assessment of needs, crisis intervention).
• An associate's degree in a relevant field and 1+ years of human service experience OR a bachelor's degree in a relevant field preferred.

Additional Requirements

• Satisfactorily pass all relevant screening and criminal background checks.
• Travel/Transportation Requirements: Driving not required.
• Physical Requirements: While performing the essential duties of this job, the employee is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel, handle, and operate objects or controls, and occasionally stand, bend, stretch, stoop kneel and crouch. The employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing, and viewing a computer terminal. The employee will lift and/or move with capability of at least 50 pounds.

Benefits

METROPOLITAN FAMILY SERVICES puts our people first with a top-of-the-line benefits package. Find out more by clicking here! Some Highlights Include:

• Aetna Medical coverage, Guardian Dental coverage, and VSP Vision coverage
• METROPOLITAN FAMILY SERVICES contributions of $2,000 to individual, and $4,000 to family, HSA accounts, pro-rated to your benefits start date
• FREE General Medicine and Behavioral Health Teledoc services provided to all team members
• Ascensus 401K plan services with a 4% employer match, vested at 100% on day one of eligibility
• And so much more!

Make sure you click here to see the full suite of benefits offered!

About Metropolitan Family Services

This job description is not designed to cover nor contain comprehensive, exhausting listing of duties and responsibilities, and it is expected that employees understand there may be other duties assigned outside of the written language that appears here. METROPOLITAN FAMILY SERVICES reserves the right to amend, add, change, and/or remove responsibilities to meet business needs as necessary at any time, with or without notice to employees.