Intake Specialist

About the role

The Intake Specialist assists human service programs in meeting the needs of persons seeking assistance in the Supportive Services for Veteran Families (SSVF) program. This role involves conducting initial assessment functions, screening for eligibility, conducting intake, and making appropriate referrals.

Responsibilities

• Receives and assesses calls for service and conducts intake process: screening households for eligibility, collecting relevant documentation, and supporting SSVF program staff throughout the enrollment process.
• Ensures eligible Veteran clients’ case files are entered in the case management database for approval per supervisor.
• Refers ineligible applicants to other organizations/programs which would best serve the applicant’s needs.
• Provides and documents appropriate referrals for those screened but not eligible.
• Maintains and updates a database of active community supports for the purpose of linking low-income and/or homeless veteran households with available community resources.
• Utilizes the models of Trauma-Informed Care and Housing First to guide engagement with existing and/or potential SSVF program participants.
• Documents all eligibility screening activities through paper and electronic logs.
• Maintain/track application/screening data inflow and report outcomes.
• Attends staff, team, and department meetings.
• Performs other duties as assigned.

Requirements

• Competencies: Models core culture attributes of VOACO that include “AIRS” (Accountability, Integrity, Respect, and Service). Models and VOACO’s three critical virtues of HHS (Hungry, Humble, People Smart).
• Minimum Qualifications: 2 years of experience in communication, human services, administration, or related fields. 1 year of direct service in human services.
• Preferred Qualifications: 1 year of related experience. Knowledge and Skills: Ability to respectfully and professionally serve individuals hailing from diverse backgrounds, cultures, ideologies, and religions. Ability to work and thrive within a diverse, multicultural team environment. Ability to take initiative and work independently. Ability to communicate effectively verbally and in writing. Ability to apply appropriate self-care in the face of often difficult and/or traumatic situations which commonly present while working with persons in need of services.

Physical Requirements

• Travel throughout the program’s service area is required on a regular basis.
• Must be able to work in diverse and, at times, environments such as homeless shelters, service facilities, streets, offices, and all other locations as necessary to fulfill program objectives.
• Bending, Climbing, Stooping, Kneeling, Reaching, Crouching, Squatting, Lifting (30 to 50 pounds)
• Balancing, Standing, Sitting, Hand/Foot motions, Walking, Seeing (Close and distant vision, Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Assess, Estimate), Depth Perception, Hearing/Listening, Speaking/Shouting (Communicate, Discern, Convey, Express, Exchange), Use of Hands/Fingers (Grasping, Holding, Touching)