Veteran 360 Clinical Case Manager

Job Responsibilities

• Maintain a caseload of up to 25 Veterans.
• Ensure Veterans are swiftly and proactively connected with the services that will best meet their needs and goals.
• Provide navigation and Veteran orientation coverage.
• Manage crisis situations and intervene with caseload and with other Center residents when needed and alerted.
• Respond and follow up with event reports.
• Work in a collaborative manner with Veterans towards the goals of permanent housing placement, increasing income and benefits, improving self-determination and stabilization.
• Complete biopsychosocial assessments, integrated service plans and discharge plans in conjunction with each Veteran, which best meets individual needs and program requirements.
• Work in a collaborative manner with Human Services and Operations staff to provide coordinated services.
• Ensure all data collection and documentation procedures are adhered to according deadlines.
• Provide community based referrals to meet the needs of each Veteran during discharge planning to help maintain independent living.
• Provide appointment accompaniment as needed.
• Facilitate psycho-educational groups, discussion groups and games, as needed.
• Attend and actively participate in department, case conferencing, Review Board and program meetings as required.

Qualifications

• Master level clinician, Social Worker, Mental Health Counselor, Rehabilitation Counselor, license a plus.
• Two years of experience with Veteran population, mental illness, substance use disorders, and/or homelessness.
• Knowledge and commitment to evidence based models such as housing first, harm reduction, motivational interviewing, relapse prevention and trauma informed care.
• Ability to employ strong clinical judgement while setting firm boundaries.
• Experience with group facilitation.
• Strong assessment and diagnosis skills.
• Crisis intervention skills.