Vernick Fish Host
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
Embark on a journey above the clouds to discover the modern lifestyle of Philadelphia’s first Forbes Travel Guide Five-Star Hotel. Feel the tranquility of healing crystals from the moment you arrive at the Five-Star Spa and immerse yourself in rejuvenating treatments as you float above the city in 57th-floor infinity-edge pool. Savour unparalleled fine-dining by Michelin-starred Chef Jean-Georges Vongerichten and inventive flavours by local James Beard Award-winner Chef Greg Vernick. Allow our team to curate your stay with the spirit of Brotherly Love.
About The Role
The Host is the first point of contact for guests and plays a key role in creating a warm, welcoming, and memorable dining experience. This position is responsible for greeting and seating guests, managing reservations, answering inquiries, and ensuring smooth restaurant flow while delivering exceptional service aligned with Four Seasons standards. The Host is part of the Restaurant team and reports to the Restaurant Manager or Outlet Manager.
Responsibilities
- Welcome guests with genuine hospitality and seat them promptly according to their preferences and restaurant seating plans.
- Manage reservations, guest inquiries, and restaurant waitlists in a professional and efficient manner.
- Answer telephone calls and provide information regarding restaurant offerings, operating hours, and hotel services.
- Anticipate guest needs and respond thoughtfully to questions, requests, and concerns.
- Build rapport with guests by recognizing repeat visitors and personalizing the service experience whenever possible.
- Maintain knowledge of menu offerings, daily specials, and restaurant promotions to confidently assist guests.
- Support dining room readiness by ensuring menus, podium areas, and table settings meet presentation standards.
- Work collaboratively with servers, managers, and culinary teams to create a seamless guest experience.
Requirements
- High school diploma or equivalent experience preferred.
- Previous restaurant, food and beverage, hospitality, or guest service experience preferred.
- Strong interpersonal and communication skills with a passion for hospitality.
- Ability to multitask and remain organized in a fast-paced environment.
- Basic computer skills and the ability to learn reservation management systems.
- Professional appearance, positive attitude, and commitment to exceptional guest service.
Benefits
- Competitive wages and comprehensive benefits package
- Excellent training, development, and career growth opportunities within the organization
- Complimentary room nights at Four Seasons properties worldwide
- Complimentary meals during shifts
- Uniforms and dry cleaning provided
- Discounted Medical, Dental, and Vision coverage
- Parking and Septa access
- City Fitness membership
Schedule
- Full-time availability
- Hours may include mornings, evenings, weekends, and holidays based on business needs
Candidates must have valid work authorization for the U.S.